Starting with interview process, Morningstar failed at starting point finding good employees. The inventor of this process posted a fake picture of doing recruiting job. Most of interviewers do not know what they talk about, not technically in depth to filter, as a result, people with good skills were not hired, either because they can not see the potential, or just because they do not like them. people with connections got hired.
Because of the leadership lack of direction, good people kept leaving company. Many people are looking outside. Current IT leadership is worst in the history of Morningstar. Some bad managers got to stay just because they are good at making people happy.