1. Keeps employees and sometime management in the dark about information. This creates panic over job security and misinformation.
2. Departments seem to be encouraged to not communicate with one another openly and freely. Internal division between MLO/Processors/Underwriting/Management creates a very toxic culture.
3. Band-Aids seem to be utilized to skim over greater issues (such as additional training, mentor program for advancement, adjustments to bonus and customer service goals, and looking into a more uniformed system to streamline the Underwriting needs).
4. Every single day we receive multiple emails that inform the floor that we are not performing and need to do better. Most meeting consist of negative language which does not help. This creates a sense of "this is your fault, now fix the problem". Displaying a more unified front would seem to work in these times. Sometimes we are told we are not performing even though we are. This seems to done so that they can get ahead of their goals.
5. Benefits and pay are there but they seem to show how much your are not valued when compared to other companies.
6. There equipment, internal tracking systems, and information systems are antiquated. This seems to be because they do not want to put in the energy or funds to update our restructure them.
