Mud Bay reviews

2.7

31% would recommend to a friend

(214 total reviews)
avatar

Marisa Wulff

19% approve of CEO

24% positive business outlook

Mud Bay has an employee rating of 2.7 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mud Bay employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

214 reviews
2.0
Sep 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Great in depth training, great benefits & discounts, can bring pets to work, staffers were some of the best people I'd ever met and am still friends with today, lots of locations making transferring and moving possible.

Cons

- Too many stores too quickly. They're now taking business from some of their own high grossing stores & making them less profitable. Effecting hours & wages. - Took on too many projects at once (delivery, green pet, private labels, Mudroom) - and now they're all suffering. -Seriously calling Green Pet staffers GRUDDIES? Come on. That's just insulting. -Give the illusion of being employee owned without actually listening to their employees. -INCREDIBLY difficult to get promoted within due to SM & DM bias. That, and if you're a longtime dedicated muddy that had been there all throughout the 15$ min wage implementation & was now making above average pay...it means they will never promote you due to you being too expensive. Punished for being loyal! - Their (supposedly soon to be replaced) POS system is ancient and difficult and doesn't communicate with the CC terminal. Must manually enter in every transaction total manually - if you're dyslexic, have sight problems, or get distracted talking to customers at check out - get ready to be written up a lot and denied promotions because of it.

1.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

The absolute best group of people I have ever worked with IN STORE. The folks who work on the front lines with customers and their pets are SO hardworking, kind, fun, genuine, and all around great coworkers to have. You get to pet a lot of sweet doggos and cats, which is really fun. You also create great connections with customers, which makes the work feel very meaningful.

Cons

The upper exec's and upper leadership is the WORST I have ever encountered. They quite literally lie to their employees. The company is in millions of dollars of debt because the exec's made bad investments (opened too many stores, tried to start an app that never got used, continuously tried to start side business ventures like grooming and compostable poop bag businesses that they could not afford) and now the store staff (who are the lifeblood of the business) are the ones who are suffering the grave consequences. They are currently forcing staff out by making them sign legal documents to either cut their hours or take terrible severance pay so they do not have to pay unemployment after they let staff go. The docs also make it so you can't sue Mud Bay later on. They are not allowing staff to discuss these documents with one another and trying to silence them. All the while, they will not share how the execs are making cuts and sharing in the weight of the hardships. (Because those higher ups aren't suffering. They're making the stores pay for their bad decisions. Classic corporate greed.) Oh, and to the Visual Merchandiser Team - You all are micro-mangers who tell stores exactly how to display products and are entirely out of touch with what actually happens in stores and you are RUDE. You can be nice to the people whose space YOU are in. Your jobs are literally useless - if anyone should be getting laid off, it's you. Maybe in a few years they'll have flushed out the bad leadership and promoted people who actually give a damn about this company and it will be a great place to work again. But right now, it's a huge, legal mess and they don't deserve the great staff they have in stores.

4.0
Aug 9, 2023

Manager

Recommend
CEO approval
Business Outlook

Pros

Great environment to learn and grow. Its is ok to make mistakes so we can develop. Focus on leadership skills. So rewarding to help animals heal. Promotes from within. Fun is encouraged

Cons

Need more staff budget to accomplish goals. There is a lot on people's plate from staff to manager, can be stressfull to meat expectations

avatar
Mud Bay Response
2y
Thank you for your feedback. We are happy to hear you have been happy with your overall experience at Mud Bay and have enjoyed the environment and interactions you have in the store. We are always looking for ways to be more efficient so that we can meet expectations with the resources we have. If you have suggestions you would like to pass along, please reach out to your district manager or HR@mudbay.com.
Viewing 70 - 72 of 214 Reviews

Glassdoor has 216 Mud Bay reviews submitted anonymously by Mud Bay employees. Read employee reviews and ratings on Glassdoor to decide if Mud Bay is right for you.