Mud Bay reviews

2.7

31% would recommend to a friend

(214 total reviews)
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Marisa Wulff

19% approve of CEO

24% positive business outlook

Mud Bay has an employee rating of 2.7 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mud Bay employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

214 reviews
3.0
Jul 16, 2022
Recommend
CEO approval
Business Outlook

Pros

- a lot of the employees seem to genuinely care about other people and their pets, and strive to give the best help and service they can. i like most of my coworkers. - pets. it's always great to get to see animals come into the stores. - the discount. it's okay, makes things a little easier in a world where prices keep rising.

Cons

- pay is too low and not a liveable wage, despite their claims that it is. - i feel like the staff lower on the 'hierarchy' are treated like children sometimes; stop micromanaging your employees, stop punishing them for things that are out of their control just because you don't personally think their 'excuse' was 'valid' enough. ultimately, just stop treating them like kids. we're adults. - the schedules are insanely unpredictable and all over the place. changes are constantly being made and employees from one store are constantly being sent to other stores because of one reason or another. sometimes this happens with zero warning and you end up having to scurry out of your own store mid-shift to run to a different one. - employees are expected to find cover for their shifts themselves - despite not having the contact info of everyone in the store unless they're a lead. how are you supposed to find coverage if you only have the phone numbers of like... three of your own coworkers? management/the people handling scheduling are the ones who have everyone's contact information. not the staff. it doesn't make sense. - related to those last two, they are VASTLY understaffed and it doesn't seem like any steps are being taken to fix that. either they're getting literally zero job applications, or are continuously turning away applicants for one reason or another, leaving us continuously understaffed. - diversity. i've recently noticed i've never seen a single POC on the team at any of the stores i've worked at. the majority of employees i've come across are women. there's nothing wrong with that but for a company that claims it's diverse but has primarily white women in the age group of 18-30 as the only staff, it gets a bit suspicious.

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Mud Bay Response
2y
Thank you for taking the time to submit a review and provide feedback. We are glad to hear that you have enjoyed your time with your fellow employees, as well as the people and pets who frequent our stores. We are sorry to hear that you haven't felt empowered within your store. We would like the opportunity to make sure you are getting the support you need. Please reach out to HR@mudbay.com to provide more detail.
5.0
Jun 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Seeing pets all day. A company that emphasizes promoting from within. Health Ins. Lots of training hours. Better Jobs Strategies Medium sized business means you can know your bosses. Emphasis on positive culture

Cons

Heavy lifting required Not every location offers parking

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Mud Bay Response
2y
Thank you for taking the time to review Mud Bay and provide feedback; we are ecstatic to hear that you have enjoyed your time with the company and with our customers. We believe that taking care of Muddies includes providing them with education and training, and comprehensive benefits options.
2.0
May 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Dogs and discounts, lots good employees, but it's tough that the ones who care leave.

Cons

It's so inconsistent about standards. Things that are "no big deal" for a one-time error, like showing up to the wrong store after call-outs and constant reshuffles of schedules, suddenly show up in warnings, while people who are consistently late or don't show continue to get by with no accountability. Favoritism impacts who is promoted, and who is believed. I should never have had to also be a therapist as a store lead for a paltry $15-$17 an hour, but somehow that's part of "development" is dealing with people's unresolved traumas. Somehow "development" is helping people solve burnout. I kept being passed up for promotions for very nitpicky reasons, when others who were favorites were promoted in months only to be fired for unethical practices and harm to employees. I felt lied to about work/life balance when I was asked to have a full 7 day availability or else I couldn't stay on, when others in my position were given lots of flexibility and leeway due to preferences when my unavailability on one *half day* a week was being seen with greater scrutiny.

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Mud Bay Response
4y
Thanks for taking the time to provide feedback. Mud Bay is proud to partner with the Lifeworks Employee Assistance Program (EAP). Our EAP provides up to 5 free counseling sessions to each of our Muddies that addresses each of their concerns. Scheduling questions are often quickly resolved by our District Managers. The HR Team will be happy to assist or facilitate a conversation. We can be reached at hr@mudbay.com.
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Glassdoor has 216 Mud Bay reviews submitted anonymously by Mud Bay employees. Read employee reviews and ratings on Glassdoor to decide if Mud Bay is right for you.