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      NAPA Auto Parts

      Engaged Employer

      NAPA Auto Parts reviews

      3.4

      48% would recommend to a friend

      (1,902 total reviews)

      Will Stengel

      47% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      3.0
      May 2, 2017

      A decent stepping stone indeed.

      Counter sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great team, but to be honest, if it wasn't for them the pros list would be very small. Driving a company vehicle around town all day is a pretty easy job. So, there's that. I enjoyed the knowledge I received working in the industry and since then use them constantly. You get in close with a lot of businesses around town too, which means the networking perks are quite great. It's a great stepping stone, but not one to move up in. I'm glad that I got out when I did, that's why my impression is still decent.

      Cons

      The pay sucks, bumping up to counter sales does not increase your pay much at all and the responsibility grows infinitely larger. It's fun juggling so many tasks and doing a good jobs "feels" great because your customers treat you well when you do. But that doesn't mean the company will. There really aren't any incentives to work harder and they don't really reward you for or with anything. The closest thing I got was a quite literal pat on the head. Management is disconnected as always and I have never experienced HR that was so poor.

      avatar
      NAPA Auto Parts Response
      9y
      Thank you for your feedback. We are working very hard to ensure that our employees feel valued, cared for and are aware of the many great career opportunities that are available as well. It is a work in progress and is a huge priority for us this year and going forward. We do appreciate your review as being aware of how our employees feel is of huge importance to us and helps us improve and grow. We do care about our employees and without great/engaged employees, we can't take care of our valuable customers. Thank you again taking the time to leave a review.
      3.0
      Dec 7, 2016

      Nepotism and bad management

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great discounts for employees, good benefits, good work conditions, supposed good reputation in the field, variety of parts and pricing that fits any budget

      Cons

      Favoritism, advancement for brown nosers, too many secrets, pay sucks, corporate style lends to entitlement for special few, way too many marketing initiatives in place at the same time, sales management team are cave dwellers...

      3.0
      Nov 25, 2016

      Typical Retail Environment

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to learn about parts, get to work overtime. Benefits....well you pay for them. Nothing out of the ordinary. Employee discount: cost + 20%

      Cons

      Long days, poor HR recruiting, recently lots of turnover. Lots of pressure to make more money yet they hesitate to hire more people even though they are raking in cash.

      Viewing 10 - 12 of 1,902 Reviews
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      ReviewsNAPA Auto Parts reviews

      Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.