Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 58 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 58 reviews)); "Benefits and pay is good" ((in 47 reviews)); "Work life balance is good" ((in 24 reviews)); "Great team to work with." ((in 17 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 41 reviews)); "Low pay and I did not like how they handled the pay increase conversation." ((in 20 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 10 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews))

NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (72 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

72 reviews

3.0

Jul 5, 2022

Inconsistent

Account manager

Recommend

CEO approval

Business Outlook

Pros

- helpful and patient when learning - equipment is good - quick to hire so we're not over worked - lots to learn - willing to help pay for CIP

Cons

- they're changing a lot and forcing us to do things that are not in our job description - no additional pay for additional work load - work from office requirements started at 1 day a week and changed to 3 without our consent - value making money over their employees which has changed from when I first started

5.0

Jun 28, 2022

great place

Account manager

Recommend

CEO approval

Business Outlook

Pros

The co workers and management team are great

Cons

no complaints, best company i have worked for

2.0

May 25, 2022

Good Starting Role in Employee Benefits

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Nice office area and location - Work hours

Cons

- Workload and role expectation does not align with low salaries - Unprofessional working culture between departments - Focused on expanding and acquisitions rather than employee satisfaction - Lack of career progression and opportunities, based on how long you have worked there and who you are close management with rather than merit - Extremely high staff turnover - Clients are more important than employees

NFP Response

4y

Thanks for your feedback. We are committed to building a culture that is inclusive and transparent and where employees can raise issues and voice their opinions. We are constantly reviewing salaries and other remuneration and strive to ensure we reward our employees in a fair and equitable way. We are in a high growth period and it is important to us to ensure all employees feel they have every opportunity to carve out their career with NFP. If you are willing, I am keen to understand more about your specific concerns. Please feel free to e-mail me at gemma.saunders@nfp.com. -Gemma Saunders, Director of HR and Operations

Viewing 34 - 36 of 72 Reviews

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NFP

NFP Client Service Associate II reviews

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Inconsistent

great place

Good Starting Role in Employee Benefits

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