Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 62 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 56 reviews)); "Benefits and pay is good" ((in 45 reviews)); "Work life balance is good" ((in 24 reviews)); "Good pay and community with everyone" ((in 23 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 38 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 13 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews)); "NFP in NYC is very cliquey, including upper management." ((in 8 reviews))

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NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Ratings by category

3.6

Work/Life balance

3.1

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.7

Senior management

2.6

Diversity & inclusion

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

72 reviews

2.0

Jun 13, 2026

Remote work and summer hours, but limited growth opportunities

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Remote work available, summer hours

Cons

Promotions are surface level and not a lot of actual experience driven, resources lack, communication lack, decisions are driven by capitalism and not customer focused

2.0

Dec 18, 2025

Pay not worth it

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good health insurance and discounts

Cons

You do much more work than you’ll ever get compensated for. There is no work life balance.

5.0

Oct 16, 2025

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Room to grow, stable, always busy

Cons

Constant changes. Lots of accounting work.

Viewing 1 - 3 of 72 Reviews

Jobs at NFP

Client Service Associate II

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Account Manager - Employee Benefits (Hybrid)

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NFP Client Service Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remote work and summer hours, but limited growth opportunities

Pay not worth it

Account Manager

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