Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 62 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 56 reviews)); "Benefits and pay is good" ((in 45 reviews)); "Work life balance is good" ((in 24 reviews)); "Good pay and community with everyone" ((in 23 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 38 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 13 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews)); "NFP in NYC is very cliquey, including upper management." ((in 8 reviews))

NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

72 reviews

5.0

Sep 3, 2024

Great place to work

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

I love the people I work with and the amount of support and learning. Everyone is so willing to help each other grow and there are so many opportunities here.

Cons

Training can be lacking short staff. Workload is demanding.

1.0

Aug 14, 2024

Does not value personal lines dept.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Co workers ( the few left)

Cons

Poor management, unrealistic expectations, work load, understaff

NFP Response

1y

Thank you the feedback and we're sorry you're not having a good experience. Our Business and HR Leaders continually review and work with our NFP Talent Acquisition team to try to make sure we're appropriately staffed. We're committed to supporting our employee's careers and wellbeing and we're not perfect, but we're always trying to be better and take care of each other and our clients. We always encourage our employees to engage with their Supervisor when possible and their HR Business Partner to discuss any issues or opportunities.

2.0

May 16, 2024

Great Organization

Account manager

Recommend

CEO approval

Business Outlook

Pros

Teamwork, collaboration, Flexibility and work life balance

Cons

I don’t want to be negative but training could use some help

Viewing 13 - 15 of 72 Reviews

Jobs at NFP

Client Service Associate II

Commercial Associate Broker II

Account Manager - Employee Benefits (Hybrid)

Account Manager - Employee Benefits (Hybrid)

NFP

NFP Client Service Associate II reviews

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Reviews by job title

Great place to work

Does not value personal lines dept.

Great Organization

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