Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 58 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 58 reviews)); "Benefits and pay is good" ((in 47 reviews)); "Work life balance is good" ((in 24 reviews)); "Great team to work with." ((in 17 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 41 reviews)); "Low pay and I did not like how they handled the pay increase conversation." ((in 20 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 10 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews))

NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Ratings by category

3.6

Work/Life balance

3.1

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.7

Senior management

2.6

Diversity & inclusion

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

72 reviews

2.0

Mar 21, 2023

They pile on the work and don't pay more.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Hours, holidays, work-life balance. The company says they're diverse but the employees are not as accepting.

Cons

The benefits are very expensive. I cannot afford health care even though I'm paying in the neighborhood of $200/month for insurance. The deductibles are ridiculous. Company organization is getting worse as time goes on. People leave, aren't replaced, and the work is left to the remaining employees with no appreciable salary bump. There is no clear path for advancement. Nepotism and favoritism are an issue as they can be anywhere else. However, allowing managers to punch down to customer facing employees even though many complaints is not an effective strategy for growth. I've personally seen multiple instances of racism from other employees to the public. Beware if you apply here. The higher-ups only pay attention to numbers. The human side of the day-to-day work is not considered when positions and clients are shifted around.

NFP Response

3y

Thank you for the feedback. First and foremost, racism in any form is not tolerated at NFP. Employees are encouraged to report any instances via our EthicsPoint hotline at 855-296-9085 or visit https://nfp.alertline.com. If you feel comfortable sharing more details on the examples you referenced please reach out to me directly. Regarding your other comments, we actively manage our healthcare plans with a focus on care quality and affordability. The realities of the market make this an increasingly daunting challenge, but we remain committed to improvements that are meaningful to our employees and their families. In terms of workload, an experience in which you feel overwhelmed and undervalued is definitely not our goal. We welcome a conversation focused on better understanding the issues and sustainable solutions. The success of our PeopleFirst culture depends on active and constructive employee engagement, from identifying areas in need of improvement to ideas for the specific improvements themselves. -Mary Steed, Chief People Officer

4.0

Jan 1, 2023

Good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Easy to work for. Flexible.

Cons

Work of each should equally paid.

2.0

Dec 25, 2022

Do better

Account manager

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers make things somewhat tolerable

Cons

Too much corporate control and micromanagement. You get the sense of being replaceable …. Most employees feel unappreciated , overworked and undervalued.

NFP Response

3y

Thank you for sharing your perspectives. It’s great to hear you enjoy your coworkers, but your other comments highlight the reality that we always have opportunities to improve. It’s important to reiterate that the well-being of our employees is always the priority. If you’d like to have a conversation about your experiences, please reach out to me directly. -Mary Steed, Chief People Officer

Viewing 25 - 27 of 72 Reviews

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NFP Client Service Associate II reviews

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Reviews by job title

They pile on the work and don't pay more.

Good company

Do better

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