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Nationwide

Engaged Employer

Nationwide Customer Service Representative (CSR) II reviews

2.9

5% would recommend to a friend

(9 total reviews)

Kirt Walker

100% approve of CEO

5% positive business outlook

Ratings by category

4.4

Compensation and benefits

3.1

Senior management

2.9

Culture & values

2.9

Diversity & inclusion

2.7

Work/Life balance

2.6

Career opportunities

Ratings by demographic groups

Reviews by job title

9 reviews
3.0
Feb 26, 2024

The job was draining

Customer service representative (csr) ii
Recommend
CEO approval
Business Outlook

Pros

Good Colleges Great Benefits Time off Bonus hand to hand training

Cons

You will sell your soul in this position. You will take calls back to back non-stop. What cracks me up is that every month they do a manager meeting asking us what can be changed to better the culture in the company and one thing that everyone mentions is the constant back-to-back with no mental break. When you file a tragic claim, you would think that you can take a moment to settle in but no, take the next call like nothing happened.

2.0
Apr 16, 2021

Time Off

Customer service representative ii
Recommend
CEO approval
Business Outlook

Pros

Good if you don’t mind being micro managed and on the phone 10-12 hours a day 3 month training

Cons

On phone 10-12 hours a day Micro managed Not thoroughly trained for role Never able to get time off Short term disability never goes through

Viewing 1 - 3 of 9 Reviews
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Nationwide reviewsNationwide Customer Service Representative (CSR) II reviews

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