Nationwide reviews

If the profits start to drop, the people at the bottom are laid off in droves, while the people making $150k+ continue to receive lucrative bonuses. This happens every few years.

Work load is unsustainable. Customers are very rude and abusive. Everyone is burned out and behind. Had several coworkers tell me they were on anti depressants, we’re having panic attacks, reflux, nightmares. You name it. I left to save my sanity and I was good at my job. Felt bad for the newer hires as they immediately were behind on workload and never got caught up unless they went on vacation for two weeks while their work was split up for others to do. If you were a work horse, then more was given to you, and others just would slide. You’re expected to handle 5 or more claims a day, answer every call in the VEC line, make sure all emails are addressed, and constant idrive training. On top of all that, your claims are constantly reviewed for quality, which is almost impossible to pass due to workload. Work in a different department than total loss. Believe me.