Navan reviews

Management: I am not sure where TripActions got some of their support managers, but it’s definitely apparent that most of them do not have call center management experience and some not even management experience . Their feedback/coaching is lackluster and sometimes inexistent. They are quick to point out your wrongdoings. Praises for your achievements are rare and can come off as fake. There is more negativity vibes than positive. Some managers do not know how to tailor their personality to each agent. They are known to micromanage. Work Tools/Resources/TripActions Platform: Beside management, I believe the resources, or lack thereof, has to be the most stressful part of the job. Sometimes it seems like we are set up to fail. Efficiency is not even a thing. “File a product feedback ticket” is something you will hear multiple times a day. Most of our job depends on other agents(Tier 2), which can lead to wrong information and/or super high handle time for your chat/call. Work From Home Rant: All Tier 1 support agents are supplied a company laptop and headset. Our job can be done purely remote with the company chat platform, Slack. However, only agents that have an end shift time after 10pm can work from home. Car won’t start? Sorry, you can’t work from home. Call in sick. Have a sick child at home? Sorry, you can’t work from home. Call in sick. However, when the business is desperate for agents and overtime is available, you best believe they will let you work from home. All because it is benefiting them. Raises/Promotions: Let’s first get this out of the way, raises aren’t a thing. Promotions seem to be highly based on favoritism and not on skillset, hence why there are leads and managers that do not know how to lead and manage. Final thought: With the amount of stress from management and the lack of resources to do you job to your best ability, I would not recommend anyone working for TripActions support.

Pressure clearly comes from the top. People are not fully themselves at TripActions. It’s all about “how good do I look” rather than integrity, honesty, grit, work ethic. New ideas are not welcomed by upper management. Really do your due diligence when looking at TripActions. Ignore employee tenure (think company stock for early employees) and c-level team experience. This company is built on “trust & transparency” yet they aren’t honest about how comp structure works in recruiting. It is based on the performance of the CSM team. Which creates unnecessary tension. The way I was told I’d get promoted is if I “shout out people in Slack”. The sales org is so confusing. Other departments I’d say things seem pretty great. Revenue team is misleading, the execs don’t care about the IC’s, and they are closed minded. The CRO preaches buzz words with no emotion behind it. It seems to be scripted to “try to sound real”. If the comp plan is not explained to you in the interview.... that should tell you more than anything. It’s hard to know who to trust there. I’ve felt that way since day 1. Need to be careful