Neighborly® reviews

3.3

55% would recommend to a friend

(271 total reviews)
avatar

Mike Davis

56% approve of CEO

57% positive business outlook

Neighborly® has an employee rating of 3.3 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Neighborly® employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

271 reviews
1.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Hybrid workplace which is nice

Cons

I can’t speak completely for the company as a whole but I worked at mosquito Joe, a neighborly brand. Working here is an absolute nightmare, especially if you crave creative work. The job description and reality couldn't be further apart - it's all about mind-numbing number crunching, audits, and Excel spreadsheets, with zero trace of marketing. This position is nothing but endless administrative tasks with minimal guidance. You'll be stuck with the grunt work that no one else wants to touch, and it left me walking in every day, feeling like I was perpetually failing, to the point where I noticed my hair falling out due to the overwhelming anxiety. I frequently left the office in tears due to how miserable and useless I felt there. Team members and management seem to magically vanish when you actually need them. They only reach out when they have a bone to pick with you. While they claim it's okay to make mistakes, don't believe it – the second you slip up, they'll shame you for it. I was even publicly humiliated during a team meeting for something that wasn't entirely my fault, and not a single soul stood up for me. Many other team members share the feeling of incompetence and stress due to the lack of guidance in this role. The management here is utterly clueless. They'll dump unrelated tasks on you without any consideration for your job description. Communication is virtually non-existent, and you'll bear the brunt of any miscommunication with the managers. This role is a creativity black hole. If you want to be buried in paperwork, numbers, and Excel, this is your gig. Some team members might be charming and enthusiastic, but the role itself is a total dud, and there's a reason for the constant turnover. Management couldn't care less about addressing program issues, despite franchise owner dissatisfaction and team member concerns. The people who came before me were refused promotions, and this place doesn't promote from within at all. In this toxic environment, they force you to recite company values of respect and integrity before every meeting – a nauseating ritual that only serves to highlight the hypocrisy. These values are nothing but a sham, routinely trampled upon in the daily chaos. The leadership, who should embody these principles, comfortably break them without a second thought. It's a cult-like charade, a hollow attempt to mask the blatant disregard for the very values they claim to uphold. This company's commitment to respect and integrity is nothing but a thin veneer, easily shattered by the reality of their actions and the disappointing way they treat people. I want to be clear that when I speak of management I am referring to middle management here, not the president or ceos. And if all of that weren't enough, the cherry on top was the complete disrespect from management when I left. Despite my attempts to part on good terms, they ignored me and couldn't even muster a simple farewell. This place is a dead end, and they don't care about you one bit. I don’t recommend working here at all.

avatar
Neighborly® Response
2y
Thank you for taking the time to share your feedback. We value the opinions of all our employees, past and present, as they help us identify areas for improvement and make necessary changes. We're sorry to hear your experience with us did not meet your expectations. If you're comfortable, we would appreciate any additional details you can provide about your experience so that we can better understand the issues you faced. Please email people.services@nbly.com to setup a time to speak with us. Thank you again for bringing your concerns to our attention.
2.0
Mar 31, 2023

What code of values?

Recommend
CEO approval
Business Outlook

Pros

There are some "pros". Work from home, benefits are decent, and you are able to have reasonably flexible hours.

Cons

First and foremost they will push their code of values but only apply them when it suits them. It is nothing more than a marketing tactic built off the Dwyers to sell franchises. Leadership is non-existent. They believe in leadership by position only. Making agreements we are will, able, and intend to keep is one of their code of value statements. This one in particular they do not adhere to regarding bonuses, raises, and promotions. For year end bonuses they are not transparent so it is impossible to determine if you are receiving what you are suppose to. Yearly merit raises, management purposely will score their people low on at least two items to reduce the merit raise percentage. And when asked why I was scored low on those areas and please give me examples, they do not have any. Management and other departments will delegate everything just to off load their plate. Having high dollar positions doing general administrative work or busy work, just because. Lots of implementation projects but no concept of implementing them. Code of values they fail regularly: - Responding in a timely fashion: Internally and externally communication is responded to as needed. Messages, emails, and calls are responded to the other ends perspective of what needs to have a response to. Majority of the time emails are ignored. - Making only agreements we are willing, able and intend to keep: discussed above. If you are up for a promotion my suggestion is that you do not take on additional roles or responsibilities that they will honor those agreements. Have it in writing, make sure People Services is involved, and have your raises and other agreements in place before you start. - Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned. There is a lot of broken agreements. When addressed by the staff the management team only addresses those that are a liability to the franchisor. There are specific franchisee's that have what is called rogue webistes but because of relationships those franchisee's have are allowed to keep them, even though it is against the contract. - Looking to the system for correction and proposing all possible solutions if something is not working. If you are not a postional "leader" there is no point in voicing your proposed solution. It goes onto deaf ears. - Operating in a responsible manner: “Above the line…” Only if it benefits the higher ups end of year bonuses. - Never saying anything about anyone that we would not say to him or her. This is rampant. Gossip and conversations about current and past employees always happens without the other party involved. There is a lot of blame game pointed at their downline. - Continuously striving to maximize internal and external customer loyalty. If this is present why is there so much turnover? The loyalty is strictly for the insiders and their people. There is a high rate of nepotism for promotion and hiring. - Making our best effort to understand and appreciate the customers’ needs in every situation.

avatar
Neighborly® Response
3y
Thank you for leaving us a review. We would welcome the opportunity to speak with you in person regarding your concerns. Please email people.services@nbly.com to setup a time. We are looking forward to speaking with you.
1.0
Nov 5, 2021

Acquires Companies and Pushes Good Employees Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't think of any

Cons

They acquire smaller companies and a vast majority of those employees lose their jobs. They say they won't when they come in but slowly they get rid of a large number of them.

Viewing 19 - 21 of 271 Reviews

Glassdoor has 291 Neighborly® reviews submitted anonymously by Neighborly® employees. Read employee reviews and ratings on Glassdoor to decide if Neighborly® is right for you.