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      NetDocuments

      Engaged Employer

      NetDocuments reviews

      3.2

      53% would recommend to a friend

      (147 total reviews)

      Josh Baxter

      67% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      NetDocuments has an employee rating of 3.2 out of 5 stars, based on 147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NetDocuments employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      147 reviews
      5.0
      Apr 13, 2025

      Fantastic growth opportunities for rising stars

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      NetDocuments can be a career accelerator for the right person. Unlike some companies that try to keep you in a box, NetDocuments is willing to invest in people that demonstrate a track record of success. If you see a problem you want to solve and show that you can handle it, you'll be given the opportunity. The company has experienced extremely healthy YoY growth for the last decade. Our stability in the tech industry despite economic headwinds is something that's easy to take for granted (until you see other prominent tech companies announcing layoff after layoff). Legal tech may not be the sexiest product, but our market opportunities are more stable than almost any other sector. We're making a significant investment in AI that's real and provides a ton of value to customers, unlike a lot of slideware on the market. Consequently, new functions and roles are created every year. NetDocuments can be a 10+ year career with the same growth potential as jumping to 4 companies in the same time. Work-life balance is generally pretty good, even for the hungry employees who go above and beyond. Great hybrid flexibility, free lunch 2x per week, decent benefits. Overall, the career opportunities provided by NetDocuments make up for any challenges listed below. The great leaders seem invested in improving company morale and culture, so I am hopeful that the company's stickier points will diminish over time.

      Cons

      Senior leadership doesn't share a strong consistent culture. Some leaders are the best I've ever worked with in my career, while others can be narrow-minded or abrasive. Some leaders are heavily invested in their employees' professional development, while others have to be prodded for feedback. Unfortunately, this can dramatically change your experience depending on where you land at NetDocuments. On the flip side, the great leaders are often happy to mentor employees outside their chain of command, which can make up for some of the lackluster leadership.

      avatar
      NetDocuments Response
      1y
      Thank you for your thoughtful feedback. We're glad you've experienced strong career growth and stability at NetDocuments, and we appreciate your recognition of our investment in people, innovation, and flexibility. We also appreciate your honest input on areas for improvement. We recognize the impact leadership consistency has on employee experience and are actively working to build greater alignment and support across teams. Your comments on inclusion and engaging frontline voices are particularly meaningful—we’re continuing to expand efforts in both areas and your perspective reinforces their importance. Thank you for being part of the journey and for helping us build a stronger, more connected workplace.
      4.0
      Apr 3, 2025

      Great Team - Product and Partners need an OVERHAUL

      Onboarding customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is great and has its faults. Feel like the CS team is the only one quickly 'leveling up' but it takes a while to get ducks in a row. My experience has been pretty good, with usual frustrations. But after years in the legal industry and few years with ND, the OCSM is by far the best team I have ever worked with hands down. We are always busy but we support each other and the systems in place are pretty great, need a few fixes.

      Cons

      Executive leadership talks about making strong, well thought out decisions but maybe they're thinking a little too long. Feels like we are being talked at as I don't really feel a connection with them.

      avatar
      NetDocuments Response
      1y
      Thank you for your thoughtful feedback. We're glad to hear your experience has been positive overall and that you feel supported by your team—especially within the OCSM group. We appreciate your insights around executive communication, UX challenges, and the partner training model. These are important areas, and we’re actively exploring improvements to drive clarity, streamline processes, and better support our teams. And thank you for highlighting your manager’s contributions—recognition is well deserved, and we’ll be sure that’s acknowledged. We truly value your perspective and the passion you bring to the team.
      3.0
      Jul 30, 2024

      Messy product

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and a free meal each week.

      Cons

      The product isn't well documented.

      avatar
      NetDocuments Response
      1y
      We appreciate your feedback regarding the documentation of our products. We understand the importance of clear and comprehensive documentation for the effective use of our products. We are currently taking steps to improve our documentation process, including updating existing materials and creating new resources to better support our employees who support our customers.
      Viewing 61 - 63 of 147 Reviews
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      ReviewsNetDocuments reviews

      Glassdoor has 152 NetDocuments reviews submitted anonymously by NetDocuments employees. Read employee reviews and ratings on Glassdoor to decide if NetDocuments is right for you.