NetDocuments reviews

3.2

53% would recommend to a friend

(147 total reviews)

Josh Baxter

67% approve of CEO

49% positive business outlook

NetDocuments has an employee rating of 3.2 out of 5 stars, based on 147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NetDocuments employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

147 reviews
4.0
Jun 14, 2023

Decent Salary / Benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The firm has a decent compensation plan, with lots of benefit perks.

Cons

The culture is ... messy. It seems that actions are not thought through and cause lots of pain for customers and employees. It is as though the c-suite makes decisions and tell people to do something, but the parties involved are not engaged to help think through the consequences. Also, there is a lot of churn. Nearly two thirds of the company have been with them for less than two years.

1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Lunches twice a week. Health care benefits and 401k are great

Cons

Doesn’t promote growth in accounting. They want you to work 50+ hours every week and be a team player but there is no recognition. Low raises. Only gave us 2% raise instead of giving you what you deserve in this economic crisis. Controller doesn’t listen to advice from peers, and expects you to work sometimes during your day off

1.0
Apr 7, 2025
Recommend
CEO approval
Business Outlook

Pros

There is a bit of balance in being able to work remotely, although that is being taken away daily.

Cons

Terribly weak leadership. Mike West will not offer any value to you in your sales process. Offers 0 trainings, literally does not understand the product to help in any capacity. His leadership style is to say “a lot of wood to chop” and outside of that you get no support. He will not hop on the phone, he will not send out an email, he will not even give you ideas on how to proceed. That weak leadership trickles down. They target people who say anything about the product or processes. For example, the most consistent rep in ND history was put on a pip after missing 1 quarter. 55 months of hitting, his first miss they PIPPED him. Several people have been fired or put directly onto a pip for taking paternity leave. Netdocuments requires you to work on every vacation, PTO, or paternity/maternity leave that you take. They do not pay you out on the deals that you sell because the billing department is 1 person and they have $33 million dollars in invoices that haven't even been sent out yet. YIKES. The company is holding on to everyones money and not willing to work to getting people paid out. There are no sales spiffs, they take away the benefits each year, your deductible goes up and your benefits go down. They are planning to sell in the next couple of years so it is only going to get worse.

avatar
NetDocuments Response
1y
Thank you for your feedback. While we appreciate honest feedback, we do want to clarify that several points raised—particularly regarding parental leave, compensation practices, and performance policies—do not reflect our actual practices. We take all concerns seriously and are committed to providing a supportive and equitable work environment. While we can’t discuss individual situations publicly, we encourage open dialogue through internal channels to ensure concerns are heard and addressed. We appreciate your passion and agree there’s always room to improve.
Viewing 7 - 9 of 147 Reviews

Glassdoor has 152 NetDocuments reviews submitted anonymously by NetDocuments employees. Read employee reviews and ratings on Glassdoor to decide if NetDocuments is right for you.