Netcracker Technology reviews

Deplorable company culture, subpar benefits, ridiculous commission structure

The transition when taking over Convergys IMG was executed horribly. After initially being told there would be no layoffs "because employees were only released for performance reasons" we received contradictory reasons why 50% were laid off in the first 2 years. The real reason was to transfer responsibilities from US-based staff with typical US compensation and benefits to resources based offshore or resources continually rotated in and out from Russia and India to effectively replace permanent positions here in the US. The purchase of Convergys IMG was more for access to the US client base than the US workforce. This led to widespread demoralization and antagonization of the US staff that NetCracker eventually decided to keep. Although growth opportunities were promised, they seemed to only exist for offshore resources to expand their knowledge of products originally developed in the US; not for ex-Convergys IMG staff to expand their knowledge of NetCracker products developed overseas. The complete evicisceration of Convergys IMG management left employees reporting to people they had never met and/or had little contact with (since the supervisory employees' main job was to do something else entirely). Lack of communication/transparency and flat management structure leads left employees uncertain as to who they were supposed to take work instructions from and who was involved in rating their performance. I didn't receive a performance review that explained my ratings in three consecutive years. The only time that senior management visited my office, they did not provide helpful answers to employee questions and (with one exception) came across as insular and arrogant. There was a complete clash of cultures that still has not been addressed.