Netsmart reviews

Super outdated technologies. Terrible leadership. People promoted well beyond there actual skills. Good boys club that if you arent in you mean nothing to them. Horrific communication. Have litterally been in meetings where they make fun of clients. They have no problem delivering vaporware or even flat out telling customers no. They cant keep talent. They pretend like they care about there customers and that couldnt be farther from the truth. There solutions are bug ridden and destroy any customer relations they may have. Its seriously comical how bad this place is.

When snacks and free coffee are the pros of working for a company there is something really wrong. For starters, the software we implement is complete crap. Netsmart buys other companies before they can be compeition and completely cuts off all development. Over 50 clients have to complain about the same issue for development to be even considered and then there has to be a client willing to foot the exorbitant bill for development that will ultimately not actually do what you needed. The main focus of every day is billable work or more specifically; billing clients. Upper management really doesn't care if there is work to do or being done, you just need to bill clients for every 15 minutes of your day. Management is completely inept. Young employees are promoted to managerial positions because that is the only type of promotion that exists, but they are never given any type of training and typically have no management skills. Communication is vitrually non-existent. Teams are started and created with no exit plan for when the work they were doing is completed. Voicing your opinions on anything is supposed to be encouraged via Netsmart's "Open Door Policy" but I dare you to actually try it. Time and again employees who ask legitimate policy questions get shot down, demoted, yelled at, refused even our pitiful pay increases, and essentially black balled for any promotion regardless of how deserving they are. The turnover rate is disgusting. Netsmart is known for telling employees that "Knowledge is replaceable" and treating their most knowledgeable employees so poorly that they are forced to quit. In the last month there have been 5 people fired out of the blue and another 8 that quit on top of that. Trying to care about your clients gets you nowhere. They're sold a product that was incorrectly explained, inefficiently demonstrated, and a "perfect" environment. When actual consultants try to implement in the way that our software actually functions, clients are consistently let down that we do not have full capabilities they were sold. This is why we are consistently being sued.