Newrez reviews

3.5

61% would recommend to a friend

(1,496 total reviews)

Baron Silverstein

69% approve of CEO

60% positive business outlook

Newrez has an employee rating of 3.5 out of 5 stars, based on 1,496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Newrez employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Feb 17, 2021
Recommend
CEO approval
Business Outlook

Pros

I've worked here for about 3 years and it's been amazing to watch the company grow so quickly. If you work hard, that work will likely be recognized by management. The salaries are very competitive here; I was offered significantly more by SMS than other companies for the same job. Not to mention they also offer monthly/annual incentive bonuses. During COVID, they've allowed us all to work from home; I'm hoping that will become a permanent option in the future as it's much more convenient and also reduces the personal expenses of gas/transportation, etc. It also prevents the distraction of a noisy call-center/cubicle environment.

Cons

Growth doesn't come without growing pains. Upper management can be a little deaf to concerns raised by employees.

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Newrez Response
4y
We genuinely appreciate your feedback. We’re striving to build a culture of excellence, openness, and personal accountability; and we’re always looking for talented and hardworking individuals. If you have friends or family whom you think might be a good fit here at Shellpoint, please direct them to the “Careers” section of our website: https://jobs.shellpointmtg.com/
5.0
May 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Every review of every employer is subjective, but I will try to concise and remove the bias either way. I feel this is a great place to work for those who want to make their own way. It is not a place for those who want someone else to do the work for them. I am very aware of what is going on in the mortgage industry, and I am very happy here. I've worked here for 2+ years (the bulk of which was under the New Penn Financial name) and I am much happier now than say 9 months ago. NPF was good, but only improving slowly. NewRez has set aggressive goals on a corporate level, and has shelled out investment dollars to get there. Corporate understands that the market has changed. Other companies are laying off and downsizing, but we are hiring for almost every position. My experience has been that actual work-related frustrations are largely preventable with foresight and employer-centric savvy. Newer & green loan officers seem to develop most quickly. Turnover in my branch is low. Processing & underwriting turnover is low. This is a high volume, fast-paced production floor with plenty of loans to do, and training & development focus is consistently given to make sure everyone knows their role and how to get from point A to point B. Still, it is a laid-back atmosphere, workplace attire is not stuffy. Interviewees come in wearing suits and ties and are met by managers in polos and jeans. I have managed & hired in prior jobs, but do not do so at NewRez now. I manage my own production only and I'm allowed latitude to do so, as are all in my position. Managers give guidance and steering and expect you to pick up on what works and what doesn't quickly. They are not afraid to step in and talk to a borrower on a loan they see going sideways, or pitch something from a 2nd voice. Since the NRZ acquisition and re-branding to NewRez stress has dropped. We have products that other banks do not, we have very few overlays and lead quality has been dramatically improved.

Cons

Processing & underwriting times are improving as they hire more of both, but our recent growth has outstripped capacity. I honestly complain about the meat-locker A/C in the office more than any other thing at work. If you are a decent loan officer, you will either become great or you will move on. There's no room for middle ground. Every company has those who are only going to do the bare minimum, but people like that will not do well here. This is a tech-heavy call center environment, best for adaptable people who want to embrace making the dials and having conversations with borrowers. Probably not good for those who are self-sourced or live on purchase-only referrals. If you want to do 2-3 loans a month and coast on autopilot you will not survive here.

1.0
Sep 6, 2018

RUN AWAY

Recommend
CEO approval
Business Outlook

Pros

Incompetent? Bad leader? You’ll flourish!

Cons

Worst company ever. No vision, no planning, outdated, reactive business model — about 20 years behind the times. Complete lack of leadership from CEO and sr mgmt. Yet they keep promoting the same folks and getting the same results. Corp culture is toxic. The positive reviews are a tactic they use to push to the forefront (and they encourage posting good reviews). Execs blame staff and lower-level teams for their incompetence. And HR is worthless. They hire inexperienced family members; they fire folks at whim, without probationary periods, coaching or improvement plans. Most unethical, toxic company...If you’re an incompetent white male with no concept for how to succeed in today’s world, this place is for you.

Viewing 52 - 54 of 1,496 Reviews

Glassdoor has 1,537 Newrez reviews submitted anonymously by Newrez employees. Read employee reviews and ratings on Glassdoor to decide if Newrez is right for you.