Newrez reviews

Company marketing providing leads that were recently refinanced sometimes as recent as the past month. Upper management doesn't promote a positive environment. LOs may have lead sources removed with little or no warning. No good explanation how to get lead sources back.

A lot of these negatives are based on our parent company: Roll out for return to office is unorganized. We were told we would be given at least a 60 day notice before having to return to office; the announcement gave less than 1 month notice and sounded like everyone would return to office 4/11. Now, it's announced that it will be in waves. Second wave is 5/23, but we still don't know who will be part of it, so we still aren't getting a 60 day notice. Communication on this has been very poor and there is potential to lose employees over it. I'm not sure even the upper management of Shellpoint was properly communicated to before the announcement. Recent acquisitions/mergers have felt unorganized. Focus is on how much growth we can get instead of how sustainable of growth we can get. Investment in technology is very slow, and automation projects often get deprioritized for years because our staffing and tech can't keep up. It's like pulling teeth to get extra job openings approved, so by the time extra help does get hired the existing employees are already burnt out.