Pros
Every review of every employer is subjective, but I will try to concise and remove the bias either way. I feel this is a great place to work for those who want to make their own way. It is not a place for those who want someone else to do the work for them. I am very aware of what is going on in the mortgage industry, and I am very happy here.
I've worked here for 2+ years (the bulk of which was under the New Penn Financial name) and I am much happier now than say 9 months ago.
NPF was good, but only improving slowly. NewRez has set aggressive goals on a corporate level, and has shelled out investment dollars to get there. Corporate understands that the market has changed. Other companies are laying off and downsizing, but we are hiring for almost every position.
My experience has been that actual work-related frustrations are largely preventable with foresight and employer-centric savvy. Newer & green loan officers seem to develop most quickly. Turnover in my branch is low. Processing & underwriting turnover is low. This is a high volume, fast-paced production floor with plenty of loans to do, and training & development focus is consistently given to make sure everyone knows their role and how to get from point A to point B. Still, it is a laid-back atmosphere, workplace attire is not stuffy. Interviewees come in wearing suits and ties and are met by managers in polos and jeans.
I have managed & hired in prior jobs, but do not do so at NewRez now. I manage my own production only and I'm allowed latitude to do so, as are all in my position. Managers give guidance and steering and expect you to pick up on what works and what doesn't quickly. They are not afraid to step in and talk to a borrower on a loan they see going sideways, or pitch something from a 2nd voice.
Since the NRZ acquisition and re-branding to NewRez stress has dropped. We have products that other banks do not, we have very few overlays and lead quality has been dramatically improved.
Cons
Processing & underwriting times are improving as they hire more of both, but our recent growth has outstripped capacity. I honestly complain about the meat-locker A/C in the office more than any other thing at work.
If you are a decent loan officer, you will either become great or you will move on. There's no room for middle ground. Every company has those who are only going to do the bare minimum, but people like that will not do well here. This is a tech-heavy call center environment, best for adaptable people who want to embrace making the dials and having conversations with borrowers. Probably not good for those who are self-sourced or live on purchase-only referrals. If you want to do 2-3 loans a month and coast on autopilot you will not survive here.
