The pay was pretty terrible (almost unlivable) for LA, and upward mobility was limited. There were a lot of broken promises/commitments, and feedback that would help the business was rarely taken. Communication was also rough, and a lot of changes would take place without notifying the team, so we'd unknowingly give incorrect information to customers, only to anger them. Also, by design, this business caters to rich people. This is not proactive healthcare that is accessible. It got tiring catering to that crowd and feeling like you're part of the problem.