Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Nextiva

      Engaged Employer

      Nextiva reviews

      3.6

      61% would recommend to a friend

      (1,144 total reviews)
      avatar

      Tomas Gorny

      67% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Nextiva has an employee rating of 3.6 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nextiva employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      5.0
      Aug 24, 2012

      I enjoy what I do at Nextiva.

      Voip customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many plusses to working here. Prior to Nextiva I worked at AT&T in Tempe for 3 years and did not enjoy going to work. In my 2 months at Nextiva, I've learned more, accomplished more, and actually enjoyed coming to work. I look forward to coming in each day. The people I work with here are smart and kind.

      Cons

      I live in Gilbert and the traffic coming in to work can be tough at times. Since I need to be in at 8am, I spend about 30-60 minutes on the road each morning. Going home is usually worse.

      5.0
      Aug 7, 2012

      Love it at Nextiva

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere and nice office. Constant focus on culture and the mission of amazing service. Good technology (most of the time). It's laidback but there is always pressure and guidance to improve performance. Food! I've made great friends working here.

      Cons

      Lots to do. The office can get chaotic at times. I've seen lots of improvement in communication since I joined in December, but there's still opportunity. Sudden changes are never fun, if we change a process, let everyone know in advance. Makes life easier.

      1.0
      Jul 13, 2012

      Worst Company I have ever worked for

      Tier i support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The compnay have some cool coffee machines, nice recreational onsite like pool table, Xbox and ping pong

      Cons

      While working for nextiva I never received breaks or lunches on time or not at all while working for the company. With not getting breaks or lunches hurt my health which my manager seemed to not care. Also the tech leads in the support department need to learn how to manage people without being snotty about what they know compared to what you know. Team leads acted like they didn't care to help fellow workers under them. Also Nextiva has no escalation from a tier 1 to a tier 2 which is ridiculous in a business. The turnaround rate I heard from other employees is High so that says something about a company. Also while working for the company I never had a opportunity to play pool, ping pong, or xbox because I never received breaks or lunches to do such activites. Which would help relax at work instead of being stressed all the time

      avatar
      Nextiva Response
      11y
      Hi there, Thank you for taking a moment to share your experience with Nextiva. We genuinely look for feedback that helps us improve and innovate. Always hearing great news feels good, but responses like yours help us identify where we need to do better. To answer some of your concerns, we believe that first call resolution is in the customer's best interest. We believe getting the necessary support as quickly as possible is a happier experience than "jumping" up levels of support. We agree with you that we can always be improving as leaders, today and in the future. We are currently considering how we can offer better on-going leadership training to support our managers. Thank you for your feedback.
      Viewing 1141 - 1143 of 1,144 Reviews
      Related searches: Nextiva jobs | Nextiva salaries | Nextiva benefits | Nextiva interviews
      ReviewsNextiva reviews

      Glassdoor has 1,275 Nextiva reviews submitted anonymously by Nextiva employees. Read employee reviews and ratings on Glassdoor to decide if Nextiva is right for you.