Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,214 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Great people to work with and learn from" ((in 232 reviews)); "Good work life balance and Market leader in compliance" ((in 213 reviews)); "Great environment and culture!" ((in 201 reviews)); "Good work culture and work environment" ((in 121 reviews)); "good benefits and on boarding process" ((in 84 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 126 reviews)); "They are cheap and salaries are low" ((in 113 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 68 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 21 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Apr 13, 2026

Supportive work culture with great learning opportunities

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment with knowledgeable colleagues who are always willing to help. Management encourages learning and skill development. Good exposure to real world technical challenges, modern AI tools, and customer-focused problem solving. Work culture is respectful and collaborative, making it a great place to grow professionally.

Cons

Since the organization is growing, there are occasional challenges related to scaling infrastructure and processes. but they are encouraging innovation and continuous improvement across teams.

NiCE Response

2mo

Thank you for your review! At NiCE, we’re driven by innovation and real-world impact, a focus that continues to shape our growth – reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. We are glad to hear that you feel supported in your journey with us and wish you continued success!

5.0

Apr 13, 2026

It's a nice time at NiCE

Software engineer

Recommend

CEO approval

Business Outlook

Pros

I started at Nice a few months ago and so far have nothing but good things to say. From an engineering standpoint I can tell that they place a higher emphasis on code and architecture quality than other places I've worked, which has been great. From a work-life standpoint the hybrid schedule is very doable (even for someone that's worked remotely for years). And the company events have been fun and quite common (celebrating March-madness kick off for example). As well the office provides a salad bar lunch and bagels on Wednesdays!

Cons

I haven't been here long enough to speak to the bonus structures, but will update this if I remember.

NiCE Response

2mo

Thanks for your review! Our position as a market leader underscores the value we place on product innovation. You’ve rightly picked up on our vibrant work culture. Our employee surveys consistently reflect high satisfaction, and our year-round calendar of events ensures there’s something for everyone. Wishing you continued success in your career journey with NiCE!

5.0

Apr 12, 2026

Company with strong foundation

Design director - product & experience

Recommend

CEO approval

Business Outlook

Pros

Strong focus on AI. Leader in CCaaS products. Leadership is open for feedback which is great and essential to bring transparency in the system. Strong and collaborative support teams like Hiring, HRBP, L&D and also the admin and IT team. No complaints:) Good appreciation in terms of salary and opportunity.

Cons

Nothing that I can think so far.

NiCE Response

2mo

Thank you for your review! At NiCE, we’re driven by innovation and real-world impact, a focus that continues to shape our growth. This is seen in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. We’re glad to have you as part of this journey and wish you continued success!

Viewing 64 - 66 of 3,046 Reviews

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AI Solutions Delivery

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Associate Software Engineer

Social Media Strategy Manager (B2B SaaS)

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