NiCE reviews

3.9

78% would recommend to a friend

(3,049 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,049 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Work from home, cheerful people, strong intelligent leaders, #1 in the industry, great technology, travel twice a year, decent bonus once a year.

Cons

No promotions despite above average performance. No way to move up no matter how hard you work and HR management doesn't care. Management does not have the right "people skills" to make their people happy. They only care about the bottom line, $$. Some years they did not give out raises, despite being a top performer in the group. Many long hours...late nights and weekends with no recognition or appreciation. Only sales people who work for commissions get rewarded or recognized for achievements.

2.0
Apr 13, 2015

Terrible Service, Execution and Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Broad set of products and company continues to grow. Some great people in the field and in mid-management.

Cons

NICE has a reputation for not having great support and it is true. Service execution is terrible with major back logs and continuing product issues across the board. This has been the case many years but it has gotten even worse and the company has not laid out an acceptable plan to fix it.

3.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Lot of learning on the eco-system on organizations wherever NICE solutions/products are deployed

Cons

Lot of pressure with limited resources

Viewing 2902 - 2904 of 3,049 Reviews

Glassdoor has 3,218 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.