NiCE reviews

Alot of internal politics which leads to good people leaving while new people are being hired with no experience in the market

Lack of internal processes and controls. The environment as a whole is extremely reactive, with almost no proactive measures. Head count is a constant struggle, and positions are not being filled as people leave. Departments are very siloed, with a lot of finger pointing and inability to work cohesively. "Stressful environment" is an understatement, and employees are pushed beyond capacity. Leadership is very centralized, with no real empowerment to make decisions without CEO/CFO approvals. Work-life balance is mentioned, but the reality is that if you don't work evenings and weekends, it's next to impossible to keep up with demands during the work day. Mention of stress to management is viewed as being negative. There is pressure to abide by a vague global policy on day to day activities, yet exceptions to policy are the norm as people constantly escalate issues to get what they want. It's an overall exhausting environment, and peer support is what keeps most people there. Bonuses are paltry, and merit raises are less than 3%.