NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jan 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits and frontline people. Plenty of M&A activity and leading products in several areas of workforce/performance management will keep things exciting. Strong customer-facing events to enable sales. The sales and solutions teams are encouraged to be in front of customers constantly, which helps drive relationships. Most people work very hard, but also have fun.

Cons

Many RVP through Executive management levels are not engaged with the frontline sales people other than forecast administration. There is no advancement opportunity...they'd prefer to hire off the streets versus promote from within. Pricing and contracting can hinder new logo sales. Annual comp plans take months to receive. Marketing sometimes promotes products that R&D can't produce and Delivery can't support. Some post-sales groups demonstrate low morale and that bleeds over to the customer. Expect a major re-org each Jan.

4.0
Jan 6, 2014

Lots of changes monthly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High pay scale for the experience you bring and the willingness to work hard.

Cons

Customer Service Manager's stab you in the back. "Advocates" for the customer at the expense of company cohesiveness (all for customer kudos and a magnum of liquor at Christmas)

4.0
Dec 30, 2013

So far it's pretty good

Recommend
CEO approval
Business Outlook

Pros

The pay scale is good to great depending on where you are and what you do. The overall benefits (401K, Health Insurance, etc) are what I would consider above average for what I have experienced in the industry. Flexibility in your schedule. A lot of work, but also rewards for the hard work put in. Management understands that people have lives outside the building and seems to work to accommodate that.

Cons

Every group has it's own set of processes, and they don't always line up leading to contradicting messages. Processes that are set in stone until the end of quarter and then everything seems like it gets thrown out the window. A seemingly large cultural divide between the Israel employees and the rest of the company that leads to a lot of miscommunication. Purchases of smaller companies have not been integrated very well, or in some cases at all.

Viewing 2959 - 2961 of 3,046 Reviews

Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.