Nordstrom reviews

3.5

56% would recommend to a friend

(25,092 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

70% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.5 out of 5 stars, based on 25,092 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
1.0
Oct 26, 2016

Overworked, underpaid

Recommend
CEO approval
Business Outlook

Pros

Drinks are free at the bar.

Cons

You're given a hugely false sense of ownership of your own business. You are expected to work 9am - 6pm but also work your appointments in the evenings which run past 9pm, be at Nordstrom to do personal shopping at 6am and expected to work most weekends. Sales Directors are only hired from within, even if they have never had management experience. Some of the managers were great at sales but are absolutely horrible at managing people or keeping a team together. Stylists quit by the dozens. Turnover rates are so high and there's never a sense of peace in the office. You're always waiting for the next gossip of someone else that quit or was fired. It's a total revolving door. Credit and praise is given over and over again to top stylist who have the world's biggest egos. The managers and directors stroke their egos. Many of the stylists would be complete nobodies in the real word and therefore choose to stay at the company. Not real fashion. All Nordstrom brand. You're a personal shopping and order-taker, not a stylist. Pay is extremely low and nobody can live on the salary. All the stylists I knew were asking parents for money to support them. No previous experience is required to get hired here which pretty much means even if you have been in sales or marketing, you are doing the same work that a college student can do. In fact, I sat next to interns for 6 months this summer that did the same work as me. Sales goals are unreachable. The company allows anybody to sign up for the service, but expects you to sell to million dollar clients. However, most clients sign up and say they shop at Target so it's impossible to sell them a $400 sweater. You are forced to call your leads an exorbitant number of times. People get really pissed off and want nothing to do with the service. Even if someone spends 5k, you are expected to call them 4 weeks later to sell to them again. Very unnatural and sales-y. You are told you can move up but it will take years. 3+ years at a tiny, unlivable salary just for a chance, not a guarantee, of a promotion. Only the people that started with the company are successful.

5.0
Oct 19, 2016

Product Manager

Recommend
CEO approval
Business Outlook

Pros

Everyone is excited/passionate/motivated to be there, period. If you find another job like this, please let me know. You are given a number of opportunities to grow and you are given all the responsibilities you are willing to take on. If you excel in your role, you are quickly given opportunities to move up and even laterally! I have seen people in Member Experience move into Tech, people in Tech move to Merchandising and so on.

Cons

People work HARD. People that push for more/faster tend to do better at the company than people that want to punch in, do the minimum and head out for the day. While there are a number of people that have found work/life balance here, it is a hard one to pull off.

1.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Good friends. Surrounded by pretty clothes. Free alcohol.

Cons

Some of the worst leadership I've seen. Get out if you're there. Stay away if you're thinking about it. Seriously, this was one of the worst year's of my life both financially and mental health related.

Viewing 193 - 195 of 25,092 Reviews

Glassdoor has 26,179 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.