Mar 30, 2023
North Response
3yI was so disappointed to see your review and I wish you would have taken the time to share more actionable feedback with me. On the positive side, you found your time at NAB to be a wonderful opportunity and a great learning experience. Its unfortunate you felt that the CSR pay was low, but we review our pay ranges against market every year and reviewed our Califorian range for your position before responding to this post. I will tell you that we are paying at or above market based upon the data we have, but I also know that many companies are interested in the amazing talent we have at NAB and frequently make offers that are much higher in market to lure our talent away. We are doing what we can to keep up and of course we are looking at the whole package too - total rewards and not just pay. So things like remote work, flexible PTO and Zen spend accounts are ways we attempt to make the "whole compensation package" more competitive. We do thank you for your feedback and want you to know we are committed to doing all we can to keep our pay and benefits at or above market to attract and retain the great talent we have at NAB.
