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      North

      Engaged Employer

      North reviews

      3.9

      75% would recommend to a friend

      (390 total reviews)
      avatar

      Marc Gardner

      82% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      North has an employee rating of 3.9 out of 5 stars, based on 390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      390 reviews
      1.0
      May 15, 2023

      Run away fast!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      On-boarding and training is great. A majority of the employees here are friendly.

      Cons

      The company does not have vision. Marc (their CEO) is too busy buying other companies to take the time to lay out his vision of what the company should be, or how to integrate the companies he acquired. Their development roadmaps continually get disrupted because Marc keeps changing the Dev team's priorities. They seem to be on a campaign to hire new talent, and just throw them into roles without giving them the tools or guidance they need to succeed. It's very difficult to make improvements here. And when you fail to meet their expectations (due to their lack of support), they will terminate you. Just recently, their Sales group alone saw two VPs and a C-suite sales executive fired after being employed about a year (or less). Things are so bad there that their Chief Experience Officer (Jim Parkinson) posted on Linkedin on Feb 15, 2023 that he was leaving the company in April (likely due to his frustration with the CEO), only to backpedal on March 31, 2023 and share that he was staying. I know any negative review often sounds like a disgruntled former employee trying to hurt their former employer. My advice is to be cautious if you are leaving a good job for a job here. Search Linkedin for former employees and ask them for their thoughts before accepting a position here.

      avatar
      North Response
      3y
      It was disappointing to see your one-star review and since you specifically mentioned Jim Parkinson, NABs Chief Experience Officer, in your feedback, I asked Jim to collaborate on this response. Jim shared; "I always appreciate the feedback, but it makes sense to get some facts straight. First, I was planning to leave to explore more personal/security/social protection technology research, and I decided to stay because my NAB teammates and the loyalty we have for each other and to the company are important to me. I love the team at NAB, and after further reflection, I decided my work here wasn't done. Second, at NAB we have a vision for growth that includes internal/organic opportunities as well as acquisition opportunities. We target acquisitions that are aligned with our business model and have opportunities for synergies and process improvements using our proven technology and other shared service resources. We have a collaborative focus on making our acquisitions successful at every level and function within NAB. As anyone knows, successfully integrating acquisitions takes time and an intentional strategy - and yes, we must make hard decisions - but our acquisition track record speaks for itself. From personal experience I can say that we value every person at NAB. I would encourage anyone who is considering joining our growing team to speak to CURRENT team members for an honest assessment of what it's like to work in our fast paced yet innovative and collaborative environment. I appreciate your concern and your feedback but it's important to me to make it clear that I did not "backpedal" but wanted to stay at NAB because we have an amazing future being built by some of the best, most talented people I have ever had the privilege to work with."
      1.0
      May 1, 2023

      Loved HMS, NAB lost out

      Field service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was hired to work for HMS as a field service technician with a company that has a strong and powerful presence in the POS industry. I was told many times how great I was as an employee alongside many others and we were family. Randy Brown is an amazing manager and awesome to work for!

      Cons

      NAB bought HMS and fired most of the force

      avatar
      North Response
      3y
      In order to give your response the careful attention it deserved, I turned to Eric Yusefzadeh, General Manager of our Hospitality Operations, of which HMS was a part. Eric shared, "We greatly appreciate what you and the broader HMS team brought to NAB and the Hospitality organization. HMS was acquired 3 years ago for the POS technology and the unique talent & expertise it brought to our Payments groups. While it might feel differenly, the recent reduction of overlapping or overstaffed positions was a very small percentage of our overall Hospitality Implementation & Support teams. It took us months and months to review the business metrics and data to ensure we were rightsizing appropriately and we did our best to generously care for our impacted team members. I do understand how challenging it is when something like this happens, but considering your skills, I am sure this is just a temporary setback. We're grateful to you and all of the team members for your hard work and contributions to the business & our customers."
      1.0
      Apr 14, 2023

      Toxic Environment

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some smart and talented people

      Cons

      Ownership and senior leadership don't care at all about their team members.

      avatar
      North Response
      3y
      Thank you for your feedback. I’m sorry you didn’t have a great experience during your time at NAB although it does look like you were able to work with some smart and talented people which is positive. We continuously look for ways to enhance team member satisfaction and are working hard to make NAB the best place. I wish your review provided some actionable feedback - we always take these reviews seriously and use the feedback as an opportunity for improvement whenever possible. You are welcomed to connect with me offline to share more specifics on what you feel could be improved. We wish you the best in your career.
      Viewing 115 - 117 of 390 Reviews
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