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      North

      Engaged Employer

      North reviews

      3.9

      78% would recommend to a friend

      (389 total reviews)
      avatar

      Marc Gardner

      86% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      4.0
      Feb 12, 2017

      Customer Care

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent people and outstanding opportunities

      Cons

      Work load can get unbalanced a majority of the time

      avatar
      North Response
      9y
      Thanks for taking the time to share your feedback on the exciting changes we are making in Customer Care at NAB. We realize that sometimes workload can appear unbalanced. The good news - we’ve added 25% more employees to our team in the past three months to allow for more 1:1 time with leaders, coaching’s, and training. In addition, we’ve added fun events throughout each month that affords more time to connect and grow with the team. We’re glad you agree – we’ll keep it going!
      4.0
      Feb 10, 2017

      You get what you give

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      North American is not unlike other MSP companies - the more you are willing to put in, the more you'll get out of it. Compensation is on par for the industry, the work environment is top notch, and there is a commitment to improving the customer experience. It is an environment where if you have a positive attitude, do your job, and keep an entrepreneurial mind-set - you will excel, and be both finanicial rewarded and offered growth opportunity. It is not a place for slackers or someone who feels entitled to 35 hour work weeks and unlimited time off - but then no company in the Merchant Service Processing space is. Troy is a suburb of Detroit - an area that desperately needs good paying jobs and technological opportunities - NAB provides both.

      Cons

      NAB has 13 companies under it's umbrella - sometimes the communication between those groups is lacking and not everyone is aware of the capabilities that each division has or can provide.

      avatar
      North Response
      9y
      Thank you for your very insightful review. Your advice related to improving communication from the top-down is something that we are continuing to work on while conveying that communication is a two-way street. We want all of our employees to feel comfortable making suggestions, providing feedback and taking the initiative to contribute towards enhancing their work experience at NAB. As your COO, my door is open 95% of every day and I thoroughly enjoy having team members come to discuss their ideas or just stopping by to say hello. Thank you again for sharing your feedback!
      1.0
      Feb 4, 2017

      Worst Nightmare

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gaudy environment, nonsense can be amusing at times

      Cons

      Just way too many to mention

      Viewing 271 - 273 of 389 Reviews
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      Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.