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Ocean State Job Lot

Engaged Employer

Ocean State Job Lot reviews

2.9

40% would recommend to a friend

(932 total reviews)
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Marc Perlman

37% approve of CEO

38% positive business outlook

Ocean State Job Lot has an employee rating of 2.9 out of 5 stars, based on 932 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ocean State Job Lot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

932 reviews
1.0
Aug 25, 2023

Tired

Recommend
CEO approval
Business Outlook

Pros

Semi flexible working hours, and a store discount

Cons

Expectations are too high for everyone. Employees are expected to split into two or three people to accomplish all the work. The inventory system is chaos; things that are listed in flyers/sales/tagged are listed under arbitrary names in the system. Goals that are set are unreasonable and if met then a more unreasonable goal will be set with no coaching or support by management. Customers will argue over almost everything and will either throw fits or compline to management when the answers are not what they want to hear. The company will issue policies that place you into the wrong by doing the right thing, such as helping load something into a customer's car. You're given the bare minimal in terms of breaks.

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Ocean State Job Lot Response
2y
Thank you for taking the time to share your feedback with us. We appreciate your honesty and transparency. We apologize if you felt that you feel that you are not being given the support you need from leadership. We are committed to providing our associates with the resources and training they need to be successful. Additionally, we are investing in improving our freight flow process to lessen the burden felt in stores. Please reach out to Director of Operations Paul Cox at p.cox@osjl.com or HRBP Ed Kruger at e.kruger@osjl.com so we can better understand your specific experience and provide you an opportunity to provide your thoughts and recommendations. Thanks again for taking the time to provide us with your feedback.
1.0
May 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people and theyre very lenient

Cons

Rude management, doesn't accept doctors notes.

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Ocean State Job Lot Response
3y
Thank you for your feedback. We are a people first company that cares about its team members and provides associate wellness as a critical company value. We wish we could have discussed your concerns while you were still working with us. We still would welcome you to reach out to our HR Business Partner Ed Kruger at e.kruger@osjl.com so we can understand your specific concern.
2.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Coworker and customers are friendly (for the most part)

Cons

Low pay Too much workload for expected for what they pay Management isn’t flexible with hours Can’t work here full time and afford to live (even if you lived in your car) NO ROOM FOR GROWTH WITHIN COMPANY

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Ocean State Job Lot Response
3y
Thank you for your feedback. We are sorry we didn't have a chance to discuss these issues before you left us. We continually research markets to ensure we are paying competitively for each of the positions in our stores. We also have a merit based compensation strategy that rewards strong performance. We have several full time positions open today throughout all 9 of the states that we operate in. Additionally we believe that promotion from within is key to our success and a high rate of key positions are filled internally. Please contact Ed Kruger, Human Resources Business Partner, at e.kruger@OSJL.com.so so that we can learn more about your specific experience.
Viewing 130 - 132 of 932 Reviews

Glassdoor has 960 Ocean State Job Lot reviews submitted anonymously by Ocean State Job Lot employees. Read employee reviews and ratings on Glassdoor to decide if Ocean State Job Lot is right for you.