This is still a call center job, at the end of the day, it sucks and is not worth the cost of your mental health, because people will abuse you and then wonder why the place is under-staffed. OnPoint (or at least my supervisor) was insistent that the members were always in the right and they wouldn’t discipline members even when people would call you names, slurs, lie, and threaten your safety (huge red flag for me). They would say “they could be having a bad day” and use that as a justification for bullying and abuse. Now imagine doing that full time 5 days a week. Biggest issue for me aside from that is between the 3 tiers of customer service, the middle tier ALWAYS had at least 3x the amount of calls holding which meant you were taking calls from the moment you clock in to the moment you clock out, back to back, while everyone else gets nothing. I’ve worked in 2 other cals centers and it was never the norm to have to be talking to someone every second of every day. Every single day tier 2 would have 45-70 calls holding and the other tiers would be empty. Sometimes tier 2 would get up to 100 calls holding and the other tiers would have maybe 20. Lastly, depending on the schedule you’re lucky enough to get (they’re all different) you may have 0 work life balance. You will probably have to work 9 hour shifts during the week with a random day off plus half a day on Saturdays. Not having 2 days off was detrimental to my work life balance and I would never agree to that again for a call center job.