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      OnTrac

      Engaged Employer

      OnTrac reviews

      2.9

      37% would recommend to a friend

      (598 total reviews)
      avatar

      Mike Brown

      75% approve of CEO

      39% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.0

      Work/Life balance

      2.8

      Career opportunities

      2.7

      Culture & values

      2.7

      Compensation and benefits

      2.6

      Senior management

      OnTrac has an employee rating of 2.9 out of 5 stars, based on 598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OnTrac employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      598 reviews
      1.0
      Dec 26, 2014

      VERY UNPROFESSIONAL/DISORGANIZED/UNRELIABLE

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -No experience needed for hire -Laid back work environment -Little to no dress code -We choose our 2 days off

      Cons

      -Management doesn't seem to think things through -Many customers don't get their packages and 1/2 of my coworkers don't care -We don't get paid enough for all the work we do -Doesn't let you work overtime unless its peak -After 1+ yr of work they still don't care about you -We don't get paid more for training or if we take Spanish as well as English calls

      1.0
      Dec 10, 2014

      Even I wouldn't use their Services

      Central customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full-time Hours Rookie customer service reps, entry level job anyone with ZERO experience is perfect for this job

      Cons

      Every single aspect of the company is unprofessional. The service is garbage customers never get their packages. No one follows up on any task and the pay is horrible.

      2.0
      Oct 13, 2014

      Mostly unsatisfying

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers. Pretty good entry level pay

      Cons

      Management is unprofessional, its unorganized and the benefits are horribly expensive.

      Viewing 31 - 33 of 598 Reviews
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      ReviewsOnTrac reviews

      Glassdoor has 717 OnTrac reviews submitted anonymously by OnTrac employees. Read employee reviews and ratings on Glassdoor to decide if OnTrac is right for you.