OnTrac reviews

2.9

37% would recommend to a friend

(598 total reviews)
avatar

Mike Brown

75% approve of CEO

39% positive business outlook

OnTrac has an employee rating of 2.9 out of 5 stars, based on 598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OnTrac employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

598 reviews
3.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good fast hiring part time available as well

Cons

Upper management can not be the best but most are very nice.

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found this to be a good starting opportunity, especially with the pay, fast hiring process, and flexibility that part time roles can offer. That’s something we aim to provide across our teams. We also appreciate your feedback around leadership and the importance of treating everyone fairly. Creating a consistent and supportive experience for all team members is important, and insights like yours help us continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate everything you and the rest of the team do to keep things moving.
2.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

• Fast-paced environment with opportunities to learn quickly • Exposure to multiple operational areas • Coworkers at the front-line level are generally supportive

Cons

• Leadership culture discourages transparency and accountability • Managers who raise structural issues, request documentation, or seek consistency are viewed as problems rather than assets • Expectations change frequently without written guidance, making accountability one-sided • Heavy reliance on “business need” to justify excessive workload and role creep • Hard work and problem-solving are not consistently recognized if they challenge existing practices

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OnTrac Response
2mo
Thank you for taking the time to share your experience and for the detail in your feedback. We’re glad to hear you’ve found opportunities to learn, gain exposure across operations, and work alongside supportive front line teams. That foundation is important in a fast paced environment. We also take your feedback around leadership, transparency, and consistency seriously. Creating an environment where expectations are clear, communication is open, and team members feel supported in raising concerns is critical, and insights like yours help highlight where we can continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.
3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Remote Paid training

Cons

Lack of communication outdated in some of the process find results of customer issues are sometimes unclear to agent, therefore no easy way to be transparent with customer

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found value in the flexibility, remote work, and paid training, especially as a role that can support work life balance. We also appreciate your feedback around communication and process clarity. Ensuring our teams have clear information and consistent processes to support customers effectively is important, and insights like yours help highlight where we can continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.
Viewing 19 - 21 of 598 Reviews

Glassdoor has 717 OnTrac reviews submitted anonymously by OnTrac employees. Read employee reviews and ratings on Glassdoor to decide if OnTrac is right for you.