Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 64 reviews)); "Good benefits, work from home" ((in 44 reviews)); "Great work place people were great" ((in 34 reviews)); "The training and the people there were good." ((in 17 reviews)); "The IT team is great" ((in 14 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 61 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "Many in upper management scrambling to be on top at any cost." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 11 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (715 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

3.0

Mar 5, 2016

Ops

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are the best I have ever worked with across locations. The support is always there, and teamwork is the norm.

Cons

As a result of the merger back in 2012, management shift led to layoffs of highly valuable Executive Mgmt team in NJ and a steady deluge of positions were transferred there. There is still a lack of direction and focus at the Executive Level due to continued restructuring efforts. There is little communication between the HQ office in FL and the NJ office. People are uncertain and worried about their job security daily.

3.0

Mar 2, 2016

Long Term Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Been with the company for 10+ years. Lots of growth and challenges within those years. Many acquisitions. change of management. Still has been a rewarding career so far.

Cons

lots of changes to senior management. Often not sure of who is who and what they are doing

2.0

Feb 21, 2016

On a grease-slide to an outsourced hell.

Patient care coordinator

Recommend

CEO approval

Business Outlook

Pros

Co-workers were a lot of fun. HR was always sensitive to employee needs. Continuous opportunities for additional training. Work-Life balance is good for students.

Cons

All telephonic positions (that are left) are in the process of being sent offshore. Upper-management is out of sight and cannot relate to their employees. Extremely difficult to get promoted. Very racially charged environment. If you aren't a member of a certain church - forget about getting promoted in Jacksonville! Numbers based. Patient's quality of care always comes second to profit-margins. Insurance companies hate working with us because of the outsourcing. You will be yelled at by customers at least once every day.

Viewing 586 - 588 of 715 Reviews

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Jobs at One Call

Regional Account Manager-California

Manager, Regional Accounts - Georgia

Senior Director Information Technology

Principal Product Manager

One Call

One Call reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ops

Long Term Employee

On a grease-slide to an outsourced hell.

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