One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)
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Nick Mendez

44% approve of CEO

43% positive business outlook

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

714 reviews
1.0
Jul 10, 2015
Recommend
CEO approval
Business Outlook

Pros

The company does offer good benefits. Unfortunately, that's really all I can come up with on the positive side about OCCM.

Cons

Poor management from the very top down. The HR department is an absolute joke. They management style is threats and intimidation. You are also penalized for calling out, no matter what the reason. They do not offer sick time, but if you have PTO, you will be paid for being out sick, but you'll be welcomed back to the office with an email advising you of "occurances" or "points" for your absence. Tues, Wed, and Thursday absences will net you 1 occurance, while a Monday or Friday will net you 2 occurances. This includes if you, your spouse or kids are hospitalized. It doesn't matter. You'll still receive occurrences. You will receive a half occurrence for being late, even if there is a train or accident causing the issue. Half of the company can be late because of it and they will not waive the occurrences. 9 occurrences = written warning. 10 occurances = final warning and 12 = termination, no matter what the quality of your work is. They also promote strictly by who you know and not what you know. I personally never tried to advance, so I'm not speaking as a bitter person who didn't get a position, but am speaking from my 3 years of experience. While employed there, I had 7 managers in that amount of time. I routinely saw people who were passed over who had knowledge, but didn't get the position. These people were the "go to" people for most everyone, but were routinely passed over for promotions in favor of people with much less knowledge. This was evident in every department. I had to give at least a one star rating, but many of these I wish I could leave zero! I've been in the workforce for 30 years and have had the opportunity to work for larger corporations that were run properly. This place has potential, but that potential will never be reached until some major management house cleaning is done.

2.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote work Extremely easy to request off or flex your schedule around so you don’t use PTO Good amount of PTO and holidays Overtime if you want it

Cons

Everything but the time off was a con. They used to care about the patients but turned the place into a call center robot ship. Constantly nagging you to answer calls on hold when you’re doing something for another customer. Expect you to work calls on products that they didn’t even train you on and when you say you don’t know how to do something they don’t get you help or training. Then write you up for silly mistakes. Then hold it over your head when you try to apply to different departments. Oh and when you do finally get the chance to apply out, they don’t even give you a chance to interview. Or they’ll interview just to waste your time and then not even give you the common courtesy of an email that you weren’t selected. You are forever stuck and will never move up no matter how experienced and educated you may be.

2.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

The work should be simple, but it is not due to the company claiming they want efficient scheduling of patients for care. They do not. They want increasingly complex, stymied service to keep those cases running long,, repeated loops in their system to justify call dollars. They want step by step by step juggling, bouncing patients, medical staff, finger pointing with providers and referring medical staff, endlessly. It's tiring to struggle to meet their demands of ever moving goal posts driven by monotonous and unhelpful, hands off management. You will struggle for every dollar you earn, unless you socialize just right with the upper management. Who has time for that. Besides singles in between classes? Management has the maturity of high school cliques.

Cons

Unclear goals, unfairly applied standards, hypocritical and uncaring management, ever changing goals will assure you only male a meager living you must thrash your work station to mete out on the daily. If you're not pretty, you don't move up. I know great people who regularly scored in the top 3 daily for more than 2 years and got NO chance for promotion, not even considered. Higher executive management and c - level executives talk a lot about how caring they are, but believe me, anything they give comes with later jilting you out of better rewards, benefits or even unemployment during the pandemic. They are still just a call center, with a call center mindset, through and through.

Viewing 4 - 6 of 714 Reviews

Glassdoor has 767 One Call reviews submitted anonymously by One Call employees. Read employee reviews and ratings on Glassdoor to decide if One Call is right for you.