Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

714 reviews

5.0

Aug 13, 2012

Throughout the recession this company was hiring and no layoffs!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is fair. Very, very busy-the day goes by very quickly. The employees work very hard and are like family. I don't understand why some posters bash the HR department because this HR dept is the best I've seen - ever! They are very helpful. The managers are great but some are still learning. The HR dept trains new managers to help them, and they will coach a manager (as well as any employee) if needed. The location is great with a beautiful river view. The benefits are pretty good and not any more expensive than any other company.

Cons

Some employees can be negative but they are negative in general. The dress code is not enforced uniformly. The managers are so busy that we don't always see them.

1.0

May 14, 2012

Horrible, Unprofessional Management, Clueless Management

Bill review specialist

Recommend

CEO approval

Business Outlook

Pros

It's a good place just to put on your resume for experience.

Cons

The management staff is horrible starting with HR. The pay is horrible along with the amount of work you are given to do. The management staff has a open door policy but that is not the case plus management is never around. There is a high turn over rate. Not a secured place to work you could start today and be let go tomorrow just because. Place is just very unorganized.

2.0

May 5, 2012

Poor work life balance.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Summer Hours - sometimes. Fun employee events. Ability to learn lots of new skills quickly. Chairman and President are very approachable.

Cons

Incompetent management. Many VPs are placed in the wrong position. Punitive environment. No work life balance for mid level employees.

Viewing 703 - 705 of 714 Reviews

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One Call

One Call reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Throughout the recession this company was hiring and no layoffs!

Horrible, Unprofessional Management, Clueless Management

Poor work life balance.

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