Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

714 reviews

1.0

Nov 26, 2012

Probably the worst job I have ever had...EVER

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

The only thing I can come up with is that they have birthday cake on the first of every month for the folks who are having a birthday that month.

Cons

Supervisors make "monthly incentive promises" they are not authorized to make. Management is *never* happy. They set unrealistic goals, goals which require their employees to push themselves to extremes. And they wonder why employee morale is so low! Company policies are randomly and arbitrarily enforced. Absentee policy is draconian. This company is not loyal to its employees at all. They will take advantage whenever they get the chance (so if you are offered a job there, don't give them the chance!). I personally witnessed discrimination (age, race, sex, sexual orientation). Horrible company. Run as fast as you can in the opposite direction.

3.0

Nov 26, 2012

Not the worst....not the best

Supv

Recommend

CEO approval

Business Outlook

Pros

As part of the management team as I was, it all dependes who you report to. There are fine and smart professionals. Everything was fine until I was told I will be reporting to someone else. The Call center has fine employees, hard working men and women but they do not get the credit they deserve. In other words, you have to be a brown noser to get anywhere. Unless you get a degree....but still....with a degree you must continue to "brown your nose". CEO and executives are fair and down to earth. it is those who are in between the front line supervisors and upper management...they call them directors....who of course also have gotten there by stepping on those who really do the job....

Cons

read above......its already explained hard working men and women but they do not get the credit they deserve. In other words, you have to be a brown noser to get anywhere. Unless you get a degree....but still....with a degree you must continue to "brown your nose

1.0

Sep 28, 2012

Worst Company you could EVER WORK FOR!!!!

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

M-F work schedule with the possibility of overtime

Cons

They don't tell you in the interview that you have THREE 50 question tests to pass or you're fired. And that your 90 days doesn't really start until AFTER training for which you go back and take yet ANOTHER test you must pass.They say they offer 3 shifts: 7-3:30, 8-4:30, and 9-5:30 yet it's close to impossible to get any shift other then 9-5:30. The pay sucks for the amount of work they want you to do. The trainer is your worst enemy because NOTHING pleases her. The do 8 Quality Assurance calls a month of which each consists of 5 calls. Do the math... that means they listen to 40 of your calls a month. If they would stop wasting time on that many calls the QA team could actually help out. Lastly, they expect a 92% out of you yet if you get a 93% or more they still have an increased goal. So they basically say, "well you got a 94% but next time we expect a 97% from you." So there's no pleasing this company. Not to mention their "format" procedures are tedious and backwards.

Viewing 700 - 702 of 714 Reviews

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Probably the worst job I have ever had...EVER

Not the worst....not the best

Worst Company you could EVER WORK FOR!!!!

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