Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

714 reviews

1.0

Jan 9, 2013

Land of the Walking Dead

Manager

Recommend

CEO approval

Business Outlook

Pros

What are the best reasons to work here? Can't think of any at the moment. Rumors and dysfunctional, weak leadership have replaced every positive quality this company used to have.

Cons

After the MSC acquisition STOPS has gone downhill faster than Mario Andretti in the final lap of an Indy car race. There are no leaders left in this company, nothing but call center employees who still answer the phone but have no clue what is going on. None of the exec's share information with anyone except their immediate friends, and rumors have been flying for months that layoffs are coming.

1.0

Dec 10, 2012

Care Coordinator

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Big break Room, big parking lot.

Cons

They expect you to do 3 tests which are 50 questions each test. The first test is practically 4 days after you start and they expect you to memorize a whole bunch of things in 4 days. Its insane. If you dont pass the first test, they tell you that you must get a high score in the second test. Even if you are getting the hang of the company procedures and are calling customers back with no errors and are giving them the correct information and are knowledgeable of everything. if you dont pass the second test, they fire you. they expect you to memorize so many things for the test instead of putting you out there and taking care of the customers and if you make a mistake, you learn from it. Not taking some dumb tests and just because you didnt remember certain things, you get fired!!! its heartless, and thats not how you take care of your employees how you say you do. You go through the interview process so you can see who the right candidate is. Then you chose who you want to hire and keep! Not hire someone and then if they dont pass a test, even if they are getting the hang of it, you fire them!!! Very Very heartless and mean!!!!

5.0

Dec 10, 2012

Great people and decent company

Provider relations

Recommend

CEO approval

Business Outlook

Pros

I've been with STOPS for 5 years now and worked in several different departments. The place where STOPS really shines is the employees and the culture created by the original owners. My co-workers know how to work hard and be very productive, but also have fun. I'm surprised at all of the times I've had a laugh with a team mate while working in such a dreary industry. The managers are friendly and HR has been responsive to my needs and questions.

Cons

The purchase by OCM along with the recent acquisition of Optimal Care has many of us worried what the future may hold. I hope that our new corporate owners will recognize what a rare gem this place is and how special the people are.

Viewing 697 - 699 of 714 Reviews

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One Call reviews

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Land of the Walking Dead

Care Coordinator

Great people and decent company

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