Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 64 reviews)); "Flexible work from home continuous educational available paid for by company" ((in 40 reviews)); "Great work place people were great" ((in 36 reviews)); "The IT team is great" ((in 16 reviews)); "Good work/life balance" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 59 reviews)); "Constant changing of position due to poor management." ((in 50 reviews)); "Lack of training" ((in 17 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 16 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 14 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(715 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

715 reviews

2.0

Sep 12, 2017

Should be called "Two or Three Call Care Management"

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Pretty easy to get days off with your PTO, don't have to ask the supervisor directly. Sometimes there was free food and raffle prizes for employees Most of the team leads were helpful when you had questions

Cons

Their idea of phone service is quantity over quality of calls. It doesn't matter to them if you do all the calls correctly and solve the problems for the customer if you don't meet their arbitrary call goals. The issue for some people working there is that hardly anyone calls the last hour that you're there (8-9 PM) and yet they're expected to get the same amount of calls on average as people working in the busy morning hours. Even if they know you'd be easily making the goal of 70 average calls if you were working an earlier hour they'll still fire you and won't budge on moving you to an earlier shift or working the email queue.

One Call Response

8y

Thank you for taking the time to provide feedback. At One Call, excellent customer service is a top priority. Like you, we value quality and strive to provide our customers with best-in-breed service, which includes setting high expectations for all of our employees. We are glad to hear that you did have support from your team when you needed assistance and that the work environment was rewarding.

2.0

Aug 7, 2017

Like some peoples profile status...."It's complicated"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- One Stop Shopping for Workers' comp / Group Health needs (Insurance companies) - Growth potential for employees do exist...(however, see CONS section for further explanation...)

Cons

- Potential for career expansion only in the headquarters location truly exists. (Jacksonville)

One Call Response

8y

Thank you for your feedback. As you referenced, One Call prides itself on being the nation’s leading provider of specialized services to the workers’ compensation industry. As such, One Call employees gain experience in both the medical and workers’ compensation industries with potential for growth. While all offices do follow the same model for career growth and development, our corporate headquarters may seem to have greater potential for growth due to its size, with the majority of employees and positions being housed there. However, there is opportunity in locations around the country as well. Thanks again for taking the time to share your experience with us, and for your loyal service of 10 years!

1.0

Dec 12, 2016

Coordinator- SINKNG SHIP

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

-fun coworkers -tuition reimbursement -blah blah (they wouldn't let me submit the review with less then 5 words)

Cons

This has been recently been bought out by someone who is taking away ALL incentives, outsourcing departments, and doesn't seem to address the fact that major customers are switching to other vendors since we keep messing up claims from lack of training and not holding employees responsible for their mistakes. Since the company is constantly loosing employees, they are hiring anyone they can get just to fill in the spaces. I can keep going on but honestly i would be surprised if the company stays afloat this next year. The pay and management is a joke. I promise you, you will find something better....Good luck!

Viewing 97 - 99 of 715 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Humana

3.7★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Jobs at One Call

Regional Account Manager-California

Manager, Regional Accounts - Georgia

Principal Product Manager

Senior Director Information Technology

One Call

One Call reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Should be called "Two or Three Call Care Management"

Like some peoples profile status...."It's complicated"

Coordinator- SINKNG SHIP

Top companies for "Compensation and Benefits" near you

Jobs at One Call

One Call reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

One Call reviews FAQs

Jobs at One Call