One Call reviews

3.0

39% would recommend to a friend

(205 total reviews)
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Nick Mendez

38% approve of CEO

39% positive business outlook

Reviews by job title

205 reviews

Reviews about "Compensation"

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3.0
Sep 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Mon-Fri Work Schedule (Weekends & Major Holidays Off). Steady Salary. Lunch is free (on Occasion). Employees help each other out. Allowed employees to Work From Home (effective May 2016).

Cons

Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!) Opportunities to advance with the company & promotions based on friendships more that skill & merit. Limited opportunities to advance with the company/ get promotions. Getting APPROVED TimeOff from work can often be difficult. Job requirements related to Productivity & Quality are not practical. This year alone, management reduced the number of PTO hours for (tenured)employees AND significantly reduced the (individual) monetary amounts employees received for their Annual Bonuses. One Call Medical seems to be moving towards the job practice of OUTSOURCING JOBS.

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One Call Response
8y
Thank you for your input. While we have many employees that are able to meet and even exceed performance goals, we will share your concerns with management. Regarding wages and promotions, One Call has a team dedicated to compensation analysis as well as established guidelines for promotions.
3.0
Aug 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, opportunities to advance, you can learn a lot if you want to learn, PTO

Cons

Layoffs without warning, no monthly bonuses, high turnover

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One Call Response
8y
Thank you for taking the time to share your thoughts on your work experience and for your advice to management. We will present your recommendations to upper management for consideration.
2.0
Aug 9, 2017

So disorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuine people, fair compensation, ok benefits.

Cons

No culture other than a workforce that seems tired and fed up. Managment micro-manages. This slows work down! You have people in management positions who clearly either don't know how to manage or don't want to manage. And there are people in positions with titles who SHOULD know how to do the work their title would indicate that they're responsible for but they have no understanding what it takes to do the job. It makes their expectations unrealstic and impossible to meet. There also is no work/life balance.

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One Call Response
8y
Thank you for taking the time to provide this honest feedback. We are sorry that your work experience at One Call was less than satisfactory. We sincerely appreciate the constructive “Advice to Management” that you have given and will ensure that this information is shared with our management teams. We agree that making smart hiring decisions, trusting employees, and holding all employees accountable makes for a positive and productive work environment, which we strive to maintain.
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