OneDigital reviews

Avoid this company. It all starts with the recruiter. Looking back, the lies I was fed were laughable compared to reality. I was told about “Uber benefits” that would take me to and from work at the company’s expense, incredible compensation, great insurance. None of that was true. The “Uber” benefit doesn’t even work, because it’s not real. Insurance is expensive and awful. Ironic for an insurance company. If you have any morals, don’t work here. They have no problem screwing over the elderly. They pay another company to call (harass) these people & keep them on the line as long as they can so they can transfer them over to us. Most of these clients are already angry and do not want to talk on the phone. They get dozens of phone calls a day. They lie to them and tell them they qualify for a food card, even if they don’t, or money back on their social security check. And if they hang up, managers tell us to keep calling! Because now, it’s legal since it’s not considered a “cold call”. We have a list of phone numbers that we call all day everyday when we don’t have good sales numbers. These poor people’s phones don’t stop ringing. Most of these seniors have no idea what their policies contain, but we can see it. Even if their plan is the best, our job is to change it. In this process, these people end up losing coverage for their doctors and medications. Medications that they NEED to LIVE that can cost hundreds of dollars per refill. Sometimes, we even take away their monthly allowance for food. There have been instances where a client receives $300+ a month, and after they change it goes down to barely $100. Often, managers tell us to not bring it up, and if the client realizes, we tell them it’s because their Medicaid status has changed and don’t qualify for their current allowance, even if it hasn’t. These are low income senior citizens who usually have no one to help them with these things. Even if they have a power of attorney, the managers have a way around that! We are messing with people that have dementia, Alzheimer’s, you name It. A lot of phone calls were very emotional. Do you think management cares? Sure, only if you refuse to cooperate and make those sales. I was one of the top sales people and I saw little to no reward. It had me questioning my morals, and towards the end I had nightmares about the clients I’d messed with. To say I felt awful is an understatement. I hated what I had become, and had severe anxiety every morning before going in, out of fear that I wouldn’t meet the sales goal. You were looked down on and not valued if you couldn’t meet their ridiculous goal. You are expected to stay on active calls all day, with no longer than 3 minutes in between. If you didn’t, you received a message telling you to get back on. It was awful, I left everyday feeling extremely drained and had no energy to talk to anyone. It’s like a sweatshop with a fancy view. Managers are okay, but they only really care about their bonus which is why they put so much pressure on their teams. The bonus was a joke, you have to be here a while to be able to make the kind of money they LIE to you about during the interview, and meet unrealistic sales goals. The men in this office are unprofessional, I was always getting hit on and harassed, it was disgusting. You have 30 minutes of personal time that INCLUDES the bathroom. One unpaid hour of lunch, but that makes the workday longer so instead of 9-5 it would be 9-6. Recently moved to the Willis Tower which made no sense. They said they needed the “extra office space”, but the 303 building had at least 6 vacant floors, they could’ve expanded there. I don’t think that’s the real reason we had to move. This company moves around a lot. Very, very shady and I hope everyone gets what’s coming to them.