A significant amount of responsibility can fall on the CSE, including resolving issues tied to implementation, support, billing, contracts, previous account management, and internal communication. Salespeople may find themselves managing customer frustration caused by issues they did not create.
Internal processes can sometimes create unnecessary risk. Contract corrections, unclear ownership, pricing restrictions, inconsistent communication, and limited visibility into product roadmaps can make customer conversations more difficult than they need to be.
The role can also feel like a combination of sales, customer success, project management, and account operations. Employees are often caught between advocating for the customer and protecting company revenue, which can create a high level of pressure.
Base compensation may not always feel aligned with the complexity of the role, particularly when the position requires enterprise-level negotiation and extensive cross-functional coordination.
