Onward Search reviews

4.0

73% would recommend to a friend

(131 total reviews)
avatar

Ken Clark

87% approve of CEO

69% positive business outlook

Onward Search has an employee rating of 4.0 out of 5 stars, based on 131 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Onward Search employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

131 reviews
4.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The remote work was great.

Cons

I felt there was way too much change way to fast.

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Onward Search Response
2y
Thank you taking the time to provide us with your feedback! We appreciate your comments around change. Yes, there has been change at Onward however we are firm believers that change is good and change is necessary from time to time, to ensure that our employees are positioned for success in the future. We wish you the best in you next adventure!
2.0
Aug 12, 2023

So-So

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

<pre>• Coworker professionalism. • The company strives to be the finest in the business. • The company advocates for DE&I and for working remotely. • The company benefits are good but do not let using them affect KPIs. • This is a good company with seemingly good intentions but their yin/yang is chaotically out of whack…</pre>

Cons

<pre>• Key performance indicators (KPIs) are unproven, based on verbal recollections rather than verifiable records. • The KPIs do not create an individual's ability to make money for the company. • Unproven KPIs cannot be adapted to changing markets. • Maintaining meaningful interactions takes a back seat to quantifiable KPI busy work. • The average estimated amount of time required per week to complete KPIs and related actions is 49 hours. • Constant changes require extra adaptability around processes, inconsistent standards, and attrition. • The technology is self-described as "cutting edge" but that is not the definition. Multiple segregated apps require repetitive manual mouse movements and clicks. • Training is limited. Figure it out, or wait for eventual help. • They are top-heavy. The company-provided LinkedIn stats indicate that senior management numbers rarely change but those below are churned and burned. Median employee tenure is 2.2 years.</pre>

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Onward Search Response
2y
Hi there and thank you for taking the time to share your feedback! We agree with you - Onward strives to be the finest in our business! Your feedback on KPI's is valuable and we appreciate your willingness to share your thoughts. We can assure you that our KPI's have been vetted and validated to yield results, when met. We appreciate that when markets change and teams are restructured, exclusively focusing on production (KPI's/placements) can be challenging and de-motivating for team members. We're committed to reviewing all feedback from our employees and acting on it as appropriate. We've created an anonymous way, AllVoices, to interact with leadership, in the hopes that we can better understand the experience of our team members. Please feel free to reach out using that tool with additional comments or feedback you may have. Thank you for everything you do for Onward!
1.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Their PTO and winter recess is pretty competitive and each team member is committed and great to work with. Benefits kicks in pretty quickly. Remote work. Passion for ensuring contractors are treated with care. Company trips: We do quarterly get together every quarter and if you’re a top performer, you have the opportunity to go on paid vacations by the company.

Cons

Unfortunately, the work culture has the biggest opportunity. Let’s start with the ever revolving door of leadership: Majority of senior leadership has left or been let go. Every 2-3 months we have a change in leadership. There a few SVPs who have terrible management skills and consistently shows signs of favoritism. One in particular is known for singling out women and you often get talked down to or not acknowledged at all. This company claims to listen to their teams and says diversity is still a priority. That couldn’t be farther from the truth in which is what is practiced. Different ideas or opinions that opposes senior leadership’s agenda, is discouraged and will practically will cause you to be ostracized and/or targeted. If you are a neurodivergent, they are not equipped at all to manage or understand how to support your growth. Secondly, this organization changes their operations every other month and you are expected to switch gears immediately. You will be held accountable the second it changes without consideration of those who may have challenges with sudden changes. To be quite frank, they don’t even know who has special needs or requirements in order to be productive. That is a major problem if you are trying to promote diversity but want everyone to act the same way. It’s almost like being in an army. Also, equitable pay… yeah it’s a problem here. They will tell you that they pay their recruiters fairly BUT those with less experience have been paid equal or more than those with experience. I know for a fact that there were some recruiters with less that 2 years of experience from different markets making the same or more. There is no upward mobility. With this new structure, unless someone quits from their position. It is unlikely that you will move up on the ladder. Also, how you were able to get promoted in the past was inequitable. There is no clear way or understanding of how you could move up. There was no interview process, training class, or professional program to get you to your next role. There isn’t a pay increase plan either. Most companies will evaluate your performance and would give you a pay increase based on a performance scale. Not here. You have to ask and then get hit with “let’s reevaluate this in 6 months…” - I’m sure you’re already ticked off for me after reading that phrase. If you know, you know. This company loves to put people on performance plans. This is a clear indication that they don’t know how to manage and lack confidence in their training curriculum. Training is inconsistent. Not everyone was equipped with the same tools when starting out and that will damage the way people perform. Have a complaint about anyone in leadership? Nothing will improve. You are better off dealing with it or leaving. There is a particular VP that has been reported by several employees but is getting public praise from the CEO. This person is STILL getting away with their behavior. Overall- this organization is just not the best place to work. Protect your mental health. If you are considering coming here, go to LinkedIn and connect with a current and former employee to get their opinion on the company. It’s one thing to seek reviews from Glassdoor but it is more impactful to hear it from someone 1:1.

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Onward Search Response
2y
Thank you for taking the time to share your experience during your time with Onward. We take all feedback seriously, whether positive or negative, as it helps us identify areas where we can do better. Your openness allows us to identify specific areas where we can improve and make changes, as appropriate. We thank you for your hard work during your tenure with Onward and wish you the best in your next opportunity.
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Glassdoor has 161 Onward Search reviews submitted anonymously by Onward Search employees. Read employee reviews and ratings on Glassdoor to decide if Onward Search is right for you.