Onward Search reviews

4.0

73% would recommend to a friend

(131 total reviews)
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Ken Clark

87% approve of CEO

69% positive business outlook

Onward Search has an employee rating of 4.0 out of 5 stars, based on 131 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Onward Search employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

131 reviews
1.0
Jul 11, 2023

There are better options in creative, design, and marketing staffing.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. Teams are dedicated. Decent PTO. Week off at winter holiday that isn't counted in PTO. Pay rates initially seem good, but be warned...for the amount of work you put in, you may find ourself working for minimum wage or less.

Cons

- I worked with Onward Search for more than a year. Unfortunately, the company is just lost and does not have good direction and their ethics are lacking at the senior leadership level. -They are extremely quick to fire recruiters for non-performance, even when those recruiters are faced with multiple problems including tools that don't work well, problems with metrics reporting, a lack of diversity in places to source candidates, a significant problem in the amount of roles in core areas being brought into the organization to fill. However, rather than seeing the problems for what they are (a significant downturn in economy, and extremely poor decision making in senior leadership) the company chooses to blame delivery and recruiting for nearly everything. -During my time with the company nearly all recruiters/account executives I knew were put on a performance plan or success journey. Many of them were fired. They weren't really offered any vast insight or training to improve metrics. I know of some who specifically asked to speak to senior managers multiple times for more insight and were completely ignored. These are individuals who had highly successful recruiting careers prior to coming to Onward Search. The company refuses to see that their process, tools, and metrics are a significant part of the problem. -The company recently rolled out new metrics, 2 fills a month per recruiter was the objective, but even when being met, people were removed from positions. -There is little to no management training or direction for managers in the organization. What you get, you have to reach out to people and find on your own. -Even executive leaders here are really not safe. I witnessed multiple people either removed from their roles, moved into new roles, fired, or who quit/ran during my time with the organization. -Burnout is really high. People live in a constant state of fear of losing their job, especially on the delivery (recruiting side).

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Onward Search Response
2y
This is really thoughtful feedback, we appreciate you sharing your experience, and most importantly, letting us know what you think could be done better. We value each and every one of our team members, and changes to the team are only made after careful consideration, with the review and approval of the HR team. We can appreciate that the changes in the last few months have been challenging, and we're committed to listening to the team's feedback and acting on it as appropriate. We've created new, anonymous ways to interact with leadership, in the hopes that we can better understand the experience of our team members, and more quickly react to challenges they may be feeling. We look forward to continuing to improve, and we appreciate you offering us feedback that allows us to do that.
5.0
Jun 26, 2023

Great Company That Does the Right Thing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership that listens to concerns and makes adjustments. Improving and expanding benefits.

Cons

primarily remote can make it harder to connect with co-workers

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Onward Search Response
2y
Thank you so much for sharing your feedback! Our Employee Experience Team is hard at work, proactively planning employee events 3 months out, to help improve connections and drive more meaningful culture connections across the company. We can't wait for you to feel the impact of this work. Thanks so much for all you do!
1.0
Jun 26, 2023

terrible

Recommend
CEO approval
Business Outlook

Pros

remote/and also some nice co workers

Cons

it's all about metrics and KPIs- unattainable ones. Employees live in a constant state of fear and end up fighting with each other because of the stress. Sales managers are close to snapping and recruiters often snap back because of the "green light status" that was implemented. People are burnt out in meetings and you rarely see a smiling face and if they do it's forced. Most employees are completely checked out because management doesn't care. The management team changes every 3 months and more often than not they bring in a truly sleazy salesman type that plays favorites and ensures he gets ahead but won't care about you or the team

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Onward Search Response
2y
I think we can probably agree, that when markets soften, and teams are restructured, exclusively focusing on production (hires/placements) can be challenging and de-motivating for team members. It's because we DO care, that we adjusted the measures for success to include activity, so our team members have some control over their desks, their day and their own success. It's because we DO care, that we restructured our team in a way that streamlines our operations and empowers our team members with focused goals, AND the opportunity to work any reqs they want once their primary positions have been attended to. It's because we DO care, that we want to invite you to engage with us via our internal, anonymous feedback portal. AllVoices is a great way to share any concerns or frustrations in a way that actually allows us to look into your concerns and address them directly. We care very much, and we're here when you're ready. Thank you for all you do!
Viewing 31 - 33 of 131 Reviews

Glassdoor has 161 Onward Search reviews submitted anonymously by Onward Search employees. Read employee reviews and ratings on Glassdoor to decide if Onward Search is right for you.