Is OpenText a good company to work for as a Principal Technical Support Engineer?

Principal Technical Support Engineer professionals working at OpenText have rated their employer with 2.5 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of OpenText employees being 3.2 out of 5 stars. Search open Principal Technical Support Engineer Jobs at OpenText now and start preparing for your job interview by browsing frequently asked Principal Technical Support Engineer interview questions at OpenText .

Does OpenText pay Principal Technical Support Engineer employees well?

Principal Technical Support Engineer professionals rate their compensation and benefits at OpenText with 2.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Principal Technical Support Engineer salaries at OpenText.

What are the top reviewed jobs at OpenText?

Software Engineer (447) , Senior Software Engineer (264) , Associate Software Engineer (145) , Account Executive (119) , Lead Software Engineer (114) , Software Developer (100) , Intern (80) , Manager (77) , Senior Consultant (63) , Sales (62) , Consultant (60) , Project Manager (58) , Engineering Intern (57) , Senior Account Executive (57) , Cloud Applications Consultant (50)

What are the pros of working at OpenText according to real employee reviews?

"1) Will get a chance to work on various tech 2) Good work life balance" ((in 756 reviews)); "Great people working for a company that cared about them less and less every quarter." ((in 345 reviews)); "The benefits are good and huge" ((in 340 reviews)); "Friendly and good culture." ((in 230 reviews)); "good experience and you can definitely learn something new in the organization the work culture is good." ((in 164 reviews))

What are the cons of working at OpenText according to real employee reviews?

"Poor management and people tend to take things personally." ((in 303 reviews)); "Frequent layoffs and product divestification" ((in 203 reviews)); "when people complained about low salaries among other things they prepared a plan to blame employees for been less friendly and negative towards eachothers... whatever..." ((in 180 reviews)); "Managers have so much put on them that they don’t have capacity to develop and coach employees." ((in 106 reviews)); "Leadership and Management decision making is poor" ((in 80 reviews))

OpenText Principal Technical Support Engineer reviews

2.5

41% would recommend to a friend

(19 total reviews)

Ayman Antoun

Not enough data to show CEO approval

37% positive business outlook

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Principal Technical Support Engineer employees have rated OpenText with 2.5 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Principal Technical Support Engineer professionals have an average working experience there. OpenText is rated 35% below average by Principal Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews

1.0

May 16, 2026

Toxic culture and micromanagement hinder growth

Principal engineer

Recommend

CEO approval

Business Outlook

Pros

Only policy that is good is group accidental policy

Cons

Worst work culture, micromanagement, no respect to anyone, personal grudges, no growth. Worst management

1.0

Nov 29, 2025

Shareholders Above All

Principal engineer

Recommend

CEO approval

Business Outlook

Pros

very capable computer hardware provided to engineers, decent support for ordering new hardware tools, very good teamwork and camaraderie at my local branch, decent benefits

Cons

Like very publicly traded company, Opentext only cares about Y/Y growth for their shareholders, and will do anything to get it. Tons of bureaucratic processes with multiple levels of approvers, most of who know nothing about the request, when going through the traditional procurement process, even for purchases of relatively small values (<10k). Executive leadership deleted our entire fulfillment team (4 people) who had worked there for 10+ years to try and coalesce shipping at a single location without any forewarning or discussion with the stakeholders. Executive leadership does not care about you unless you produce something Cloud or AI.

4.0

Nov 3, 2025

Good place to work

Principal engineer

Recommend

CEO approval

Business Outlook

Pros

Work life Balance, Bonus, Benefits

Cons

Senior Management, Business Outlook, RTO

Viewing 1 - 3 of 19 Reviews

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OpenText Principal Technical Support Engineer reviews

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Toxic culture and micromanagement hinder growth

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