Optima Tax Relief reviews

poor management and customer service, hysteric supervisor The company believes that their clients are frustrated because they got letters from the IRS, but this is mostly caused by the long waiting period and poor service management. They let clients to pay interest and penalty because they do not complete tax returns by the due date. The department managers rarely help the employees and their conflicts, and the supervisors push most of their work towards their employees and are late on their own work. One client was upset because she was waiting for 6 months to finish only one tax return, Which was caused by a reviewer who forgot to fix my mistake, but all the blame was once again placed on me. The supervisors leaves the clients complaints with us to deal with the mess they caused.

A lot of cliques Terrible pay No raises Bad management Poor working conditions Claims employees are part of a "family" when they really don't care about you Company and personal image takes precedent More interested in helping community than helping employees.