Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 71 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 13 reviews)); "Coworkers are great." ((in 9 reviews)); "Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything." ((in 6 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 36 reviews)); "Upper management is demeaning and inept and attempt to get by with the bare minimums.. Very toxic work environment passed down from upper and middle managers, local office and bosses are Good but are extremely limited in decision making ability due to upper management." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "No work/life balance." ((in 8 reviews)); "long hours and un real expectations" ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

519 reviews

4.0

Jun 28, 2017

Overall Pretty Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The co-workers. The benefits, Depending on job, the freedom.

Cons

Uncertainty of keeping your job

2.0

Jun 13, 2017

Under your thumb

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Excellent account management between sales departments. High level of employee development and training.

Cons

Micromanagement at all levels. No employee trust. Massive cuts since company buyout. Vendors not paid, equipment repossessed.

4.0

Jun 7, 2017

Trainer 2 / Learning Specialist

Trainer ii/learning specialist

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere and great place to plant your career flag. This is even with the changes that have worried so many. Suddenlink (soon to be AlticeUSA) wants to improve the future and has an aggressive goal to be number one. I enjoy the fast paced work!

Cons

Sometimes the work life balance is hard for me but outside of that the only con is the red tape you can encounter from time to time. Red tape being process that are extend for no functional reason.

Viewing 424 - 426 of 519 Reviews

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Maintenance Technician 3

Accounts Payable Associate

Accounts Payable Associate

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Optimum

Optimum reviews

Ratings by category

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Overall Pretty Good

Under your thumb

Trainer 2 / Learning Specialist

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