Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Optimum?

43% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 65 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 11 reviews)); "Coworkers are great." ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 39 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 14 reviews)); "long hours and un real expectations" ((in 9 reviews)); "bad leadership." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , New York , Long Island City , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , Abilene , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff

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Optimum

Optimum reviews

2.9

43% would recommend to a friend

(188 total reviews)

Dennis Mathew

47% approve of CEO

28% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

188 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jul 25, 2022

Solid

Direct sales

Recommend

CEO approval

Business Outlook

Pros

Great supervisor, great flexibility, great culture

Cons

Constantly changing commission structure to push metrics

1.0

Jul 18, 2022

Good money but terrible management

Sales supervisor

Recommend

CEO approval

Business Outlook

Pros

The money is pretty good and the opportunity to move around is okay.

Cons

The management has run the business into the ground by outsourcing most of the jobs and going with 3rd party technicians. Contractors and outsourced call centers have ruined Suddenlink's once proud name so they're changing it to Optimum until they ruin that too.

4.0

Jul 14, 2022

Great opportunity

Customer loyalty specialist

Recommend

CEO approval

Business Outlook

Pros

Great Pay Great Benefits Somewhat flexible hours

Cons

Customer service going down therefore makes job harder

Viewing 76 - 78 of 188 Reviews

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Director- Sales Strategy & Operations

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Reviews about "Compensation"

Solid

Good money but terrible management

Great opportunity

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