Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 65 reviews)); "Great people and gets fun" ((in 23 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"long hours and un real expectations" ((in 9 reviews)); "Hypocritical and unrealistic expectations upper management overly focussed on the wrong metrics they are no longer customer focussed and have all but automated my job with no room for knowledgeable employees" ((in 8 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 7 reviews)); "Poor communication." ((in 6 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

1.0

Apr 30, 2024

Company went downhill

Network technician

Recommend

CEO approval

Business Outlook

Pros

All the pros went out the door when the company got bought.

Cons

Everything is terrible about the company.

1.0

Oct 17, 2023

Stay away from this company

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

It does have good benefits and you can make good commissions.

Cons

They do not care about their customers or employees. They have things so locked down that you cannot help your customers and they could care less about their employees. The only thing they care about is making more money and how much product can you talk someone into. Many of us were laid off during Covid with the impression that the stores would be reopen and everyone called back as soon as possible, but that was not the case.

1.0

Aug 29, 2023

Used to be great

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Typycal call center work. Paid great if you were good on the phones

Cons

Altice bought it and it all went downhill. Every aspect of it

Viewing 94 - 96 of 519 Reviews

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Warehouse Specialist I

Accounts Payable Associate

Accounts Payable Associate

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